Remote Bilingual Customer Support Specialist

Concentrix; Remote; CAD 30,000 - 60,000; Full time

Job summary

A leading customer service solutions company is seeking a Bilingual Customer Support Associate in Cambridge, Canada. The role involves providing inbound support in both English and Spanish, assisting customers with basic technical issues, and delivering exceptional service. The ideal candidate will have at least 1 year of customer service experience, a high school diploma, and strong multitasking skills. This position offers a flexible work-from-home schedule, a base salary of $20/hr, and comprehensive benefits.

Benefits

Comprehensive benefits including medical, dental, vision, and paid time off

DailyPay enrollment option for early access to pay

Supportive and inclusive company culture with various networking groups and wellness programs

Opportunity for career advancement with 80% of managers promoted from within

Qualifications

• Minimum of 1 year of customer service experience.
• Ability to work in a quiet, distraction-free environment.
• Proficiency in fast-paced multi-tasking.

Responsibilities

• Provide inbound customer support using a call flow guide in both English and Spanish.
• Assist customers in resolving basic technical issues.
• Track, document, and retrieve information in databases.
• Offer additional products and/or services to enhance customer experience.
• Deliver exceptional customer experiences with a positive attitude.

Skills

Fluent in both Spanish and English

Strong computer navigation skills

Problem-solving skills

Education

High school diploma or GED

Tools

Customer Relationship Management (CRM) software

Job description

A leading customer service solutions company is seeking a Bilingual Customer Support Associate in Cambridge, Canada. The role involves providing inbound support in both English and Spanish, assisting customers with basic technical issues, and delivering exceptional service. The ideal candidate will have at least 1 year of customer service experience, a high school diploma, and strong multitasking skills. This position offers a flexible work-from-home schedule, a base salary of $20/hr, and comprehensive benefits.