Remote Bilingual Client Care Specialist (Medical Sales)

Aurora Cannabis Inc.; Remote; CAD 50,000 - 65,000; Full time

Job summary

A cannabis company is seeking a Bilingual Client Care Specialist for its Medical Sales Division to handle patient inquiries and ensure a positive experience. Responsibilities include processing documentation and communicating with healthcare professionals. Ideal candidates should have customer service experience, attention to detail, and empathy. This role offers a flexible work environment with options for remote work.

Benefits

Flexible work hours

Competitive salary

Professional development opportunities

Qualifications

• 1-3 years of experience in customer service.
• Experience in the Medical Cannabis industry is an asset.
• Up to date on industry-related information and processes.

Responsibilities

• Handle patient inquiries and provide assistance.
• Process client documentation and adhere to regulations.
• Maintain high accuracy and confidentiality with client information.

Skills

Customer service experience

Communication skills

Attention to detail

Empathy

Problem-solving skills

Education

Administrative Assistant / Medical Office Assistant Certificate

Job description

A cannabis company is seeking a Bilingual Client Care Specialist for its Medical Sales Division to handle patient inquiries and ensure a positive experience. Responsibilities include processing documentation and communicating with healthcare professionals. Ideal candidates should have customer service experience, attention to detail, and empathy. This role offers a flexible work environment with options for remote work.