Remote Bilingual Client Care Specialist (EN/FR)

Nomoredebts; Remote; CAD 45,000 - 54,000; Full time

Job summary

A financial support organization is seeking a Client Care Specialist to provide assistance to clients navigating financial challenges. This role requires fluency in both English and French, with a strong focus on empathy and active listening. You will be responsible for managing client inquiries and coordinating with Credit Counsellors. The position offers a starting salary of $45,188 - $53,508, with opportunities for remote work and a supportive team environment that prioritizes work-life balance.

Benefits

Three weeks vacation

Comprehensive health benefits

Employer matching savings program

Educational reimbursements

Employee assistance program

Qualifications

• One to two years of customer service experience required; call centre experience preferred.
• Availability to work variable shifts from 8:00 am to 6:00 pm (Eastern Time).
• Fluency in French (written and spoken) is necessary.

Responsibilities

• Assist clients with financial inquiries as the first point of contact.
• Guide clients through the intake process and connect them with resources.
• Fulfill administrative tasks to support client success.

Skills

Fluency in English and French

Active listening skills

Empathetic communication

Customer service skills

Organizational abilities

Job description

A financial support organization is seeking a Client Care Specialist to provide assistance to clients navigating financial challenges. This role requires fluency in both English and French, with a strong focus on empathy and active listening. You will be responsible for managing client inquiries and coordinating with Credit Counsellors. The position offers a starting salary of $45,188 - $53,508, with opportunities for remote work and a supportive team environment that prioritizes work-life balance.