Remote Banking Service Agent – Client-Centric & Flexible

Canadian Imperial Bank of Commerce; Regina; Hybrid; CAD 45,000 - 60,000; Full time

Job summary

A prominent bank is seeking a Customer Service Contact Centre Representative to provide exceptional support to clients. This full-time, permanent role allows for remote work with occasional on-site visits. Candidates should be fluent in both English and French and possess strong problem-solving and customer engagement skills. This position offers opportunities to grow within the organization and is designed for those who are motivated to deliver excellent service.

Benefits

Competitive salary

Incentive pay

Benefits program

Defined benefit pension plan

Employee share purchase plan

Wellbeing support

Social recognition program

Qualifications

• Fluent in both English and French to support business operations.
• Strong problem-solving skills to assist clients effectively.
• Ability to work independently in a remote environment.

Responsibilities

• Provide exceptional customer service and support to clients.
• Listen to client needs and recommend appropriate banking solutions.
• Engage personally with clients to foster relationships and trust.

Skills

Accountability

Customer Engagement

Customer Experience (CX)

Problem Solving

Bilingual English and French

Job description

A prominent bank is seeking a Customer Service Contact Centre Representative to provide exceptional support to clients. This full-time, permanent role allows for remote work with occasional on-site visits. Candidates should be fluent in both English and French and possess strong problem-solving and customer engagement skills. This position offers opportunities to grow within the organization and is designed for those who are motivated to deliver excellent service.