Remote 3D Visualization Support Engineer

CoLab; Remote; CAD 70,000 - 90,000; Full time

Job summary

A leading cloud platform provider is seeking a Visualization Technical Support Specialist to handle customer support related to 3D viewing. This role involves troubleshooting technical issues, managing vendor escalations, and preparing documentation for clarity and accountability. Ideal candidates will have over 3 years of experience in technical support, be skilled in 3D technologies and CAD, and possess excellent communication abilities. Competitive salary with benefits is offered, alongside a remote work opportunity in Canada.

Benefits

Extended health coverage

Unlimited paid vacation

RRSP matching

Qualifications

• 3+ years in a technical support or developer support role, ideally in a B2B software environment.
• Experience working with 3D viewing technologies and CAD.
• Excellent written communication and documentation skills.

Responsibilities

• Own the initial investigation and resolution of customer support issues.
• Manage the communication flow with external vendors.
• Prepare internal documentation and root cause reports.

Skills

3D viewing technologies

Technical support

Troubleshooting skills

Communication skills

Tools

CAD

FreeCAD

Job description

A leading cloud platform provider is seeking a Visualization Technical Support Specialist to handle customer support related to 3D viewing. This role involves troubleshooting technical issues, managing vendor escalations, and preparing documentation for clarity and accountability. Ideal candidates will have over 3 years of experience in technical support, be skilled in 3D technologies and CAD, and possess excellent communication abilities. Competitive salary with benefits is offered, alongside a remote work opportunity in Canada.