Reliability Advisor

Nova Scotia Power Inc.; Sydney; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A major electric utility company is seeking a Reliability Advisor in Sydney, NS. The role involves engaging with stakeholders and managing customer reliability initiatives. Successful candidates will have over five years of experience, strong communication skills, and a valid driver's license. This permanent position offers a hybrid work model with competitive benefits, fostering an inclusive workplace dedicated to career development and community engagement.

Benefits

Hybrid work model

Comprehensive benefits plan

Opportunities for advancement

Corporate community engagement programs

Short-term incentive plans

Qualifications

• 5+ years of related experience, preferably in Electric Utilities.
• Strong organizational skills and ability to manage multiple tasks.
• Valid driver's license.

Responsibilities

• Coordinate customer reliability issues and act as a liaison.
• Prepare materials that reflect NS Power's commitment to transparency.
• Participate in community discussions regarding reliability.

Skills

Excellent communication skills

Highly organized

Ability to deliver presentations

Team player

Experience with Electric Utilities

Job description

The Opportunity

Company, Department: Nova Scotia Power, Energy Delivery

Location: Sydney, NS

Closing Date: January 7, 2026

We are currently looking for a Reliability Advisor to join our Energy Delivery team in a permanent position to provide continual engagement with provincial and municipal government officials, enhance NS Power's presence in the communities that we serve, participate in community and customer events, and share ongoing details on NS Power's reliability strategy.

Reporting to the Manager, Reliability Engagement, you will be responsible for working closely with the Energy Delivery, Enterprise Asset Management and Communications teams as our teams work together to enhance the reliability experience and relationships with our stakeholders. You will also work closely with Energy Delivery operational personnel and members of the Energy Delivery Reliability team in the execution of our reliability strategy.

The Reliability Advisor will engage with customers and stakeholders throughout the communities within their region of accountability and serve as a liaison to ensure a common understanding between NS Power and our customers of the reliability issues being experienced and the measures we are taking to improve reliability. The Reliability Advisor will work with stakeholders to understand the challenges from their perspective and provide insights regarding NS Power's reliability strategy.

Key elements of this role

• Providing oversight and coordination of customer reliability issues, acting as a liaison with customer stakeholders, NS Power management, and internal teams that impact reliability performance. This includes actively representing NS Power in public forums, meetings, and community discussions related to reliability performance.
• Supporting NS Power's engagement with customers and stakeholders by preparing briefing notes, presentation materials, and reliability action plans that reflect NS Power's commitment to transparency and accountability.
• Reviewing reliability reports to identify areas of concern and enabling proactive communication with stakeholders regarding performance and improvement plans.
• Attending and actively participating in meetings, forums, and events with customer stakeholders and community groups to discuss reliability-related matters and delivering presentations on key aspects of NS Power's reliability strategy through open, two‑way communication.
• Collaborating with Regulatory and Communications teams to deliver key messages on reliability initiatives and projects to customers, government stakeholders, and key advocates.
• Working closely with field operations and communications teams to develop communications materials, including written and video content; participating in or producing short video field reports is an asset.
• Demonstrating a strong commitment to safety by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.
• You will also be responsible for safety by observing and ensuring compliance with all Occupational Health and Safety Rules and Regulations.

These skills will make you successful

To thrive in this role, you recognize yourself in most of the following competencies and skills listed below:

• You have at least five years of related experience, preferably working with Electric Utilities. You also have an understanding of the issues that impact reliability of service and the measures that are taken to address the issues and improve reliability of service.
• You are highly organized and demonstrate excellent communication skills that allow you to interact effectively with multiple internal and external stakeholders and partners.
• You are a team player, possess a high level of initiative, and have an ability to deliver presentations effectively to a variety of audiences.
• You are comfortable working in a fast‑paced, deadline driven environment with the ability to handle multiple deliverables. You are also comfortable working independently.
• You have a general understanding of how electricity is delivered to our customers.
• You have experience in or an interest in gaining experience in transmission and distribution power systems and the implementation of innovative reliability technologies and solutions that are aimed at improving reliability.
• You have a valid driver's license.

We understand that experience comes in many forms, and we're dedicated to adding new perspectives to the team. So, if your experience is close to what we've listed above, please consider applying.

Learn more about our culture and values

At the Emera Group of Companies, you'll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers. If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you.

The perks of joining our team

• Flexibility: Hybrid work model.
• Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on‑site fitness centre, Employee and Family Assistance Program, parental leave top‑up plan and wellness benefits.
• Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
• Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising‑matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
• Competitive Compensation: Short‑term incentive plans and a Defined Contribution Pension Plan.

Diversity, Equity & Inclusion at Emera

As one of Atlantic Canada's largest publicly traded companies, we are ranked one of Canada's Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQIA+ community.

Applicants from these equity groups may self‑identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.

Recruitment & Promotion Policy

The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.