Service Advisor

BCAA; Courtenay; On-site; CAD 42,000 - 54,000; Full time

Job summary

A leading insurance provider in Courtenay is seeking an experienced sales and service individual to promote insurance products and provide exceptional customer support. Candidates should have at least two years of relevant experience, a commitment to obtaining their Level 1 Insurance license, and proficiency with technology. This role offers a salary range from $42,516.72 to $53,145.96 and includes benefits, performance bonuses, and opportunities for professional development.

Benefits

Paid time off including vacation

Flexible benefits

BCAA membership

Performance bonus

Qualifications

• At least two years’ experience in a sales and service environment.
• Must secure Level 1 Insurance license within first 45 days.
• Comfortable using technology and MS Office.

Responsibilities

• Promote BCAA insurance products to customers.
• Collaborate with teams to recommend coverage.
• Identify cost-saving opportunities for customers.
• Provide exceptional customer service.
• Participate in training to become an Insurance Advisor.

Skills

Sales experience

Problem solving

Customer service

Team collaboration

Technology proficiency

Education

Level 1 Insurance license

Completion of Autoplan Essentials

Tools

MS Office

Job description

Why BCAA?

Feel proud of what you do and help shape the future of BC at a BC Top Employer. We’re driven by purpose – delivering peace of mind to one in three BC households with insurance, roadside assistance, auto repair, Evo Car Share and Evolve E-Bike Share. With a long history of keeping roads safe and giving back in ways that build stronger communities, we offer a wide variety of meaningful, rewarding careers that move BC forward.

Who you are:

• A life‑long learner! You’re open to learning new concepts and new ways of working.
• A problem solver who loves a challenge. Organized yet flexible, you thrive in a workplace where no two days are the same.
• You work well under pressure. You can balance multiple priorities while keeping calm and polite in a fast‑paced environment.
• A teammate who loves helping others and contributing to your community. Making a difference in someone’s day makes your day too!

During a typical day, you will:

• Work with customers over the phone to promote BCAA insurance products and services to best fit their lives, including new memberships, travel insurance, ICBC and optional auto insurance.
• Collaborate with BCAA Support Teams and Underwriting to recommend the right coverage for our customers.
• Identify cost‑saving opportunities to support our customers’ life events and future needs.
• Work together with team members to provide exceptional customer service and meet sales goals.
• Increase your industry knowledge and expertise towards becoming an Insurance Advisor. You’ll participate in BCAA’s training courses, maintain your annual licensing requirements, and keep up to date with the latest products and service offerings in a supportive environment.

What you bring:

• At least two years’ experience in a sales and service environment.
• Level 1 Insurance license (or a commitment to secure your license within your first 45 days). BCAA will provide time and cover the cost.
• Completion of Autoplan Essentials (or a commitment to complete within your first three months through BCAA). BCAA will provide time and cover the cost.
• Limited history of Errors & Omissions and in good standing with the Insurance Council of BC.
• Comfortable using technology, including working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Bonus qualifications! CAIB certification, knowledge of ICBC systems, and ability to speak other languages aside from English.

The salary range for this position is $42,516.72 to $53,145.96 and is determined via job‑related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 12.5%, with the opportunity to earn up to 21.5%.

What we offer:

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities.
• Career and personal development to help you grow and reach your goals.
• Incentives that recognize team and individual sales and performance.
• Flexible benefits to support your health and lifestyle, and wellness dollars* to keep your body, mind and soul thriving.
• A competitive rewards package including salary performance bonus programs, pension plan*, and more to help build your personal wealth.
• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection.
• BCAA membership, with valuable perks and Member savings on everyday and special spending, from gas and coffee to clothes, sports and event tickets, and hotels.
• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members.
• For permanent employees.

We’re always looking for amazing people like you.

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long‑standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact [e-mail].