Registration Clerk

Providence Health Care; North Vancouver; On-site; CAD 30,000 - 60,000; Full time

Job summary

A healthcare provider in Metro Vancouver is seeking a Patient Registration Clerk to serve as the first point of contact for patients. This role involves managing patient records, ensuring administrative processes run smoothly, and supporting quality assurance audits. The ideal candidate has a Grade 12 education and relevant experience, with knowledge of medical terminology and strong communication skills. The position offers a competitive salary of CAD $27.10/hour.

Benefits

Competitive salary

Growth opportunities

Inclusive culture

Qualifications

• Two years recent related experience or an equivalent combination of education, training and experience.
• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology.

Responsibilities

• Review patient records for completeness.
• Enter documentation deficiencies into the electronic record system.
• Maintain record completion systems.
• Respond to patient information requests.
• Conduct quality assurance audits.
• Orient new staff and perform general clerical duties.

Skills

Customer Service

Communication skills

Computer Skills

Education

Grade 12

Job description

Salary

The salary range for this position is CAD $27.10 / Hr. - CAD $27.10 / Hr.

Summary

Are you an organized people-focused professional looking to make a difference in health care? Join our compassionate and collaborative team at Lions Gate Hospital as a Patient Registration Clerk. In this essential frontline role you’ll be the first point of contact for patients and visitors—setting the tone for their health care experience and ensuring smooth administrative and communication processes.

As a Registration Clerk you will perform a variety of records management and clerical functions such as:

• Reviewing patient records for completeness and entering deficiencies into the computerized system
• Maintaining record completion systems, generating physician notices and administering temporary suspension processes for non-compliance
• Responding to physician and department inquiries, following up on documentation issues and assisting with quality assurance audits
• Chart assembly, scanning, filing, retrieving records, orienting new staff and maintaining office supplies

What You Bring

Education & Experience:

• Grade 12 and two years recent related experience or an equivalent combination of education, training and experience

Skills And Abilities:

• Ability to keyboard at 40 w.p.m.
• Knowledge of medical terminology

What We Offer

• A competitive salary: CAD 27.10
• Growth opportunities: We welcome individuals at all stages of their career offering opportunities for professional development and growth
• Inclusive culture: We respect the diversity, dignity and interdependence of all persons. We value the cultural richness that our diverse workforce brings to the care of our equally diverse population of patients and residents

Your Day to Day

• Review patient records for completeness and forward incomplete charts to physicians for follow-up
• Enter documentation deficiencies into the electronic record system and update patient files
• Maintain record completion systems, generate physician notices and distribute reports to leadership
• Administer physician suspension processes for incomplete records and notify relevant departments
• Track and manage signed-out records using the designated control system
• Respond to patient information requests for continuity of care following release protocols
• Investigate and resolve documentation issues such as duplicate registrations or missing records
• Support quality assurance by conducting audits, tracking statistics and reviewing incomplete records
• Assemble scan index and file patient records and reports; retrieve charts as needed
• Orient new staff, maintain office supplies and perform general clerical duties as assigned

About HIM

This position is part of Health Information Management (HIM), a leader in the collection, storage and distribution of patient information across British Columbia. HIM is a consolidated Lower Mainland department of Providence Health Care supporting Fraser Health, Vancouver Coastal Health, the Provincial Health Services Authority and Providence itself.

With approximately 1,450 staff across 40 locations, HIM provides a broad range of services in Registration, Records Management, Transcription Services, Health Information Exchange and Coding. Additional corporate services include Strategic Planning, Projects & Business Optimization and Culture & Communications. HIM fosters an environment of growth and development, offering support and opportunities for staff to flourish across our diverse service areas.

Learn more about the HIM team here.

We acknowledge that Providence Health Care and the new St. Paul’s Hospital site is located on the traditional ancestral and unceded territory of the Coast Salish Peoples, including the territories of the xʷməθkʷəy̓ əm (Musqueam), Skwxwú7mesh (Squamish) and Səl̓ílw̓ət (Tsleil-Waututh) Nations.

Key Skills

Customer Service, Communication skills, Basic Math, Cashiering, Computer Skills, Math, Retail Sales, 10 Key Calculator, Copywriting, Cash Handling, Planograms, Stocking

Employment Type

Unclear

Experience

years

Vacancy

1