Registrarial Services Representative TERM

University of Toronto; Toronto; On-site; CAD 67,000 - 87,000; Full time

Job summary

A leading Canadian university in Ontario is seeking a Registrarial Services Representative to provide quality service to students and stakeholders. The role involves interpreting academic guidelines, aiding in registration processes, and ensuring effective communication. Ideal candidates will have a university degree, experience in student services, and excellent customer relations skills. The position offers a competitive pay scale and a diverse working environment.

Qualifications

• Minimum two years of experience in student services.
• Experience processing service requests and fee payments.
• Solid understanding of registration and enrolment policies.

Responsibilities

• Respond to enquiries and provide information on processes.
• Verify accuracy and completeness of information.
• Resolve issues and escalate problems as necessary.

Skills

Excellent communication skills

Customer relations skills

Organizational skills

Multi-tasking abilities

Education

University degree or equivalent

Tools

MS Office

Degree Explorer

ROSI

Job description

Overview

Registrarial Services Representative TERM

Date Posted: 09/17/2025
Req ID: 45192
Faculty/Division: UofT Mississauga
Department: UTM: Ofc of the Registrar
Campus: University of Toronto Mississauga (UTM)
Position Number: 00003923

Description:

About us:
The university’s second largest division, U of T Mississauga has 19 academic departments and offers 156 programs in 92 areas of study. Home to approximately 15,000 students and over 1,000 faculty and staff, the campus houses the Mississauga Academy of Medicine, Centre for Medicinal Chemistry and Institute for Management and Innovation. With its distinctive interdisciplinary programs such as forensic sciences and biomedical communications, U of T Mississauga offers a broad array of continuing education programs and professional masters programs. Established in 1967, the campus features award-winning architecture, robust community partnerships and a dynamic student environment set amongst 225 acres along the Credit River in Mississauga.

Your opportunity:

The Office of the Registrar at U of T Mississauga delivers registrarial services to support U of T Mississauga's academic goals and U of T priorities in the areas of student information, interpretation of policies, and innovation of registrarial interactions. Our core mission is effective and sustainable strategic enrolment management: student recruitment, retention, success and graduation. Operating in a culture of cooperation and collaboration, we achieve our goals and objectives based on values of student-focused solutions, integrity of academic records and continuous innovative improvements.

Reporting to the Assistant Registrar, Registrarial Services, the Registrarial Services Representative is the first point of contact in the Office of the Registrar and provides proactive, customer-friendly, quality service in a complex environment reflecting a diverse population. Having a thorough knowledge of U of T and U of T Mississauga rules and regulations, the Representative interprets academic guidelines and procedures, and provides guidance and information on undergraduate university regulations, policies and requirements to undergraduate students, staff, faculty and visitors.

The Registrarial Services Representative is responsible for assisting undergraduate students with registration and enrolment processes; investigates and resolves student registration, enrolment and fee issues that arise, recommends and implements solutions or alternative approaches to solving problems, and introduces new policies and procedures. Working in a team environment, the Representative reviews all incoming requests and checks documents for completeness, accuracy and that requirements are met, informing applicants about format, content and deadlines.

The Registrarial Services Representative assesses student needs, referring to academic and financial advising by scheduling appropriate appointments or recommending group or other informational sessions. The Representative contributes to the enhancement of quality of services, streamlining policies and procedures, and recommends changes and implementation of new strategies, as appropriate.

Your responsibilities will include:

• Keeping well-informed on University programs, policies and procedures
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Providing detailed information on processes, policies, and procedures
• Interpreting rules and regulations to determine appropriate referrals
• Verifying the accuracy and completeness of information
• Collecting supporting documentation required for records and enrollment processing
• Resolving issues within the scope of the role and escalating problems as required
• Collecting user fees for registration activities on a regular basis

Essential Qualifications:

• University degree or equivalent combination of experience and education
• Minimum two (2) years work experience in a fast-paced, high-volume direct student services university environment
• Experience providing students with information and guidance on undergraduate academic policies and procedures
• Experience processing service requests and associated fee payments
• Solid understanding of undergraduate registration and enrolment policies and procedures
• Proficiency in MS Office, Degree Explorer and ROSI
• Excellent communication and customer relations skills
• Demonstrated ability to exercise sound judgement, patience, discretion, tact and diplomacy
• Outstanding organizational and time management skills with the ability to prioritize and work well under pressure
• Attention to detail and a high degree of accuracy with strong keyboarding/data entry skills
• Quality service and/or customer relations training
• Experience working in the Office of the Registrar and understanding of registrarial services
• Working knowledge of student ticketing system(s) e.g. AskRegistrar

To be successful in this role you will be:

• Diplomatic
• Multi-tasker
• Organized
• Team player

Closing Date: 09/26/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

This is a TERM opportunity until February 2027

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].