Registered Nurse - Clinical Product Specialist

Lumeto; Toronto; On-site; CAD 70,000 - 90,000; Full time

Job summary

A healthcare technology company is looking for a Registered Nurse - Clinical Product Specialist to innovate healthcare education through immersive simulations. The ideal candidate will have clinical experience, excellent communication skills, and the ability to collaborate cross-functionally. Responsibilities include leading training programs, supporting product deployment, and ensuring customer satisfaction with the platform. Join to empower learners through cutting-edge technology.

Qualifications

• Legal authorization to work in Canada and travel to the United States.
• Ability to travel up to 10% of the time for customer engagements.
• Experience in healthcare training environments preferred.

Responsibilities

• Champion the use of the immersive learning platform.
• Lead product onboarding and training.
• Gather and analyze customer feedback for product enhancement.

Skills

Clinical experience with direct patient care

Troubleshooting technology-based solutions

Building trusted relationships

Exceptional communication skills

Understanding of adult learning principles

Team player

Curious and adaptable mindset

Tools

VR technology

AI applications in healthcare

Job description

Overview

Registered Nurse - Clinical Product Specialist (Immersive Healthcare Training)

Are you a nurse who's passionate about education and ready to trade your stethoscope for a VR headset? If you've ever thought, "There's got to be a cooler way to train clinicians," we've got just the role for you. Join Lumeto, where clinical expertise meets cutting-edge technology. We're looking for a tech-savvy nurse who's excited to shape the future of healthcare education through immersive simulation and AI-driven learning. This is your chance to step out of the traditional clinical setting and into a role where you'll empower learners, support innovation, and help revolutionize how clinicians train-one virtual experience at a time.

This position is perfect for a tech-savvy clinician who thrives on innovation and is eager to push the boundaries of simulation-based education. You will work cross-functionally with product, research, and customer teams, gathering feedback, refining experiences, and ensuring our platform remains at the forefront of immersive medical training. If you are an exceptional communicator, a continuous learner, and excited about revolutionizing healthcare education with AI-powered simulations, we want to hear from you!

Responsibilities

• Obsess and champion the use of Lumeto's immersive learning platform by maintaining expert-level knowledge of its features, functionality, and AI-driven capabilities.
• Lead product onboarding, training and ongoing effective program integration, serving as a trusted clinical ambassador, ensuring customers are successfully leveraging the product to achieve their use cases and needs.
• Continuously optimize onboarding and training materials, ensuring they remain current, effective, and user-friendly.
• Collaborate with customers to support product deployment, including IT coordination, device setup, and troubleshooting.
• Support sales & marketing efforts including product demonstrations, industry events, webinars and other content marketing initiatives, through expert level product knowledge and advocacy of the clinical education and training benefits and use cases.
• Gather, analyze, and communicate customer feedback to inform the product roadmap and enhance user experience.
• Support the clinical validation and oversight for development of simulation scenarios, product features, and curriculum integration.
• Support developing, maintaining, and refining our growing library of validated, high-impact clinical learning experiences, ensuring alignment with best practices in adult education.
• Work cross-functionally with product and research teams to push the boundaries of simulation-based learning and AI-driven healthcare education.

Essential Experience & Qualifications

• Clinical experience with direct patient care in a variety of settings.
• Demonstrated ability to troubleshoot and support technology-based solutions, both remotely and in person.
• Demonstrated ability to effectively build trusted relationships with diverse set of stakeholders
• Exceptional and confident communication skills, including verbal written, and presentation format.
• Strong understanding of adult learning principles and their application in clinical education.
• Legal authorization to work in Canada and travel to the United States.
• Ability to travel up to 10% of the time for customer engagements, training sessions, and industry events.
• A team player who thrives in a collaborative environment, actively contributing ideas and process improvements.
• A curious and adaptable mindset, with a passion for learning and applying new technologies in healthcare training.

Useful Skills & Experience

• Experience in simulation-based education (e.g., clinical simulation centers, VR-based training, or medical education programs). Considered a strong asset
• Previous experience in product training, curriculum development, or technical support, ideally in a SaaS-based or health tech organization. Considered a strong asset
• Knowledge of VR, AI, and emerging healthcare training technologies, with an enthusiasm for innovation.
• Experience delivering adult education or professional training, with an understanding of instructional design principles and learner engagement strategies.
• Highly organized and detail-oriented, with the ability to manage multiple priorities effectively.
• Experience gathering and analyzing user feedback to inform product development and educational improvements.
• A continuous improvement mindset, always looking for ways to enhance training methodologies and technology applications.
• The patience of a saint (or at least a very kind tech support person) when helping others learn new technology-because not everyone knows where the "any" key is!