Regional Community Services Facilitator

BC SPCA; Prince George; Remote; CAD 30,000 - 60,000; Full time

Job summary

An animal welfare organization in Prince George is seeking a Regional Community Services Facilitator to enhance community engagement and support animal well-being. You will build partnerships, coordinate volunteers, and facilitate services that meet the needs of both animals and humans. The ideal candidate will have significant experience in community development, excellent communication skills, and a deep commitment to inclusion and diversity.

Qualifications

• 5-8 years’ experience in community service or non-profit sector.
• Strong understanding of trauma-informed practices and cultural awareness.
• Valid Class 5 BC driver’s license required.

Responsibilities

• Build relationships with community partners and agencies.
• Coordinate volunteer activities and manage volunteer teams.
• Deliver services that meet community needs.

Skills

Relationship building

Customer service

Community development

Volunteer coordination

Communication

Education

Post-secondary education in social work or related field

Tools

Microsoft Office Suite

Job description

Overview

STATUS: Permanent; Full-Time

SHIFT: 35 hours per week

LOCATION: Prince George, BC (remote from Prince George)

CLASSIFICATION: Exempt

WAGE: Salaried

CLOSING DATE: Open Until Filled

We welcome diversity, value differences, and foster inclusion in our employment practices. Find out more about our commitment to diversity and inclusion by reading our Foundational Principles on our website. We invite applications from all qualified individuals who are philosophically aligned with our mission, vision and values.

At the BC SPCA we believe that communities thrive when people and animals are supported together. We’re working towards creating compassionate, community-based solutions that improve animal well-being, and we are looking for someone who shares that vision.

If you’re someone who loves building relationships, thrives in dynamic environments, and believes in the power of community, we’d love to meet you.

The Role

A bit about the role

As a Regional Community Services Facilitator, Cariboo/North, you’ll be the bridge between the BC SPCA and the communities we serve. You’ll work closely with internal teams, local partners, volunteers and residents to deliver services that are thoughtful, inclusive and responsive to real community needs. You’ll be connecting with people, coordinating services, solving problems and assisting both animals and their humans to get the support they need. You’ll also play a key role in growing our volunteer network, collaborating with local governments and social service organizations, and helping us understand what’s working – and what could be better.

Your work will ripple outward: stronger communities, healthier animals, and a more connected, caring world.

What you’ll be doing

Duties Related to Community Outreach/Partnerships (30%)

• Build relationships with key partners in the organization and community (e.g. social service agencies, veterinary clinics, housing providers, etc.); facilitate interactions that enhance trust.
• Communicates regularly with internal/external partners to ensure issues are identified and addressed in a timely way, explore trends/opportunities, share ideas, and build relationships.
• Contributes to municipal government strategies, specifically around our understanding of the municipal landscape and priorities.
• Collaborates with social service organizations to provide support to community members and their animals, including referrals to other services as needed.
• Actively looks for new opportunities to address gaps in community service activities and partnerships and brings forward suggestions to Senior Manager for consideration.
• Co-develops a regional community events strategy and implementation plan with the Senior Officer, Regional Communications, including identifying and participating in events that enhance community engagement and outreach.
• Leading on events identified as primarily supporting vulnerable animals and their guardians by promoting the human-animal bond, enabling diversion to intake and contributing to efforts that address root causes.
• Attending other community events regionally, as required.
• Participates in the recruitment/selection process, trains and manages volunteer ambassadors for these community events throughout the region in collaboration with the Senior Officer, Regional Communications.
• Acts as a knowledgeable representative of the BC SPCA and fosters meaningful connections with diverse community members.

Duties Related to Volunteers (30%)

• Onboarding, training, scheduling, coordination, performance management, communication, and recognition of volunteers in the assigned area/portfolio.
• Ensures volunteers follow BC SPCA policies and procedures including those relating to animal health, welfare and behaviour, administration, health/safety/wellness safety, communications, etc.
• Works with the Volunteer Resources team to identify opportunities and action them; participates in and leads initiatives to expand community-based volunteer opportunities in the assigned area.
• Leads regular meetings with volunteers to share information and provide opportunities for discussion and input.
• Plans and executes volunteer appreciation events and activities.
• Promotes and implements volunteer management protocols, including sign-in/sign-out procedures and accurate hour logging within Better Impact.
• Identifies new opportunities to engage volunteers across Community Services programs and collaborates with Volunteer Resources to maximize impact and avoid duplication.
• Participates in campaigns to raise awareness of the need for and support the recruitment of fosters in communities without a physical BC SPCA location.

Duties Related to Service Delivery (25%)

• Collaborate with the Animal Flow, Animal Protection Services, and Direct Care teams to coordinate resources that help prevent animals from entering the shelter or support intake when necessary (e.g., arranging volunteer transport, coordinating Community Services programming, emergency boarding).
• Supports the BC SPCA Community Spay & Neuter program within the assigned geographical area.
• Supports the delivery of BC Pet Registry Microchip Clinics within the assigned geographical area.
• Works within the BC SPCA Provincial Food Bank program to develop partnerships and provide regular service delivery within communities, including:
• Engaging with participants and partners to promote the work and mission of the BC SPCA.
• Planning for and ensuring adequate staffing through volunteers or program partners to deliver effective and empathetic services.
• Receiving supply requests from partner organizations and ordering food and supplies as needed within program parameters.
• Building relationships and sourcing opportunities for donations to support the Food Bank program.
• Receiving and resolving public complaints and concerns related to the BC SPCA Community Services in the assigned area, escalating as required.
• Supporting the Animal Helpline team with information and support requests related to community services.

Other Financial/Administrative Duties (10%)

• Administers assigned annual budget.
• Reviews expenses and revenues regularly and ensures compliance with the approved budget monthly.
• Ensures invoices are processed in a timely and accurate manner.
• Collaborates with Public Engagement & Advancement to identify funding opportunities and grants for Community Services programming, including applications and reporting.
• Completes required reports accurately and on time.
• Ensures key data is tracked for future decision-making.
• Analyzes statistics and data to inform decision-making and program development.
• Identifies community needs within the assigned region, especially where BC SPCA has no physical presence, and provides input to the Senior Manager, Community Services on addressing gaps.
• Represents the BC SPCA professionally and may speak to local media or within the organization with guidance from the Media & Internal Communications Team.

What we’re looking for

• Post-secondary education in social work, community development or a related field plus 5-8 years’ related experience; or an equivalent combination of education and experience acceptable to the employer.
• Related experience includes, but is not limited to:
• Relationship building/management and customer service
• Social work
• Working within the non-profit sector – particularly animal welfare or human services
• Experience coordinating/leading volunteers
• Administering a budget
• Working knowledge of equity, diversity, inclusion and reconciliation, with a strong understanding of trauma-informed practices, cultural awareness and decolonizing approaches
• Valid Class 5 BC driver’s license and driver’s abstract
• Ability to travel regionally and work evenings and weekends when required
• Ability to manage multiple priorities, organize time, and deliver effective results
• Excellent verbal and written communication skills and ability to work with internal and external parties at all levels; able to relate respectfully to a diverse audience
• Proficiency in Microsoft Office Suite and other relevant software
• Ability to do heavy lifting, pushing and pulling on a regular basis; must be able to work with and around animals
• Philosophical alignment with the mission, vision, values and strategic direction of the BC SPCA

What it’s like to work here

We are a team of passionate, kind, and curious people who care deeply about our mission. We value collaboration, equity and continuous learning. This role is part of a growing team that is reimagining how animal wellbeing can be more community-centred, inclusive and sustainable. You’ll have the chance to shape how we do this work and grow with us as we do.