Regional Branch Operations Manager – Commercial and Residential

JRoss Recruiters; Stratford; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading recruitment firm in Ontario is seeking an Operations Manager to oversee daily operations, ensuring safety and regulatory compliance. The successful candidate will lead a team, enhance customer relations, and drive growth initiatives. Ideal candidates will have strong leadership skills, excellent communication, and a hands-on approach to operations. Competitive compensation and benefits are offered, along with opportunities for development and career advancement.

Benefits

3 weeks vacation to start

Complete benefits program

RRSP plan with Company match

Annual performance-based bonus

Company vehicle

Qualifications

• Proven experience leading operations in a customer-focused environment.
• Strong leadership skills, managing teams of 10+ employees.
• Hands-on experience in trucking operations and route dispatching.

Responsibilities

• Champion a safe work environment and ensure adherence to safety protocols.
• Oversee daily operations for cleanliness and organization.
• Build and maintain strong customer relationships.

Skills

Leadership

Communication

Organizational Skills

Negotiation

Business Acumen

Job description

• Health & Safety Leadership: Champion a safe work environment by ensuring adherence to safety protocols and conducting root cause analyses to prevent incidents.
• Regulatory Compliance: Ensure full compliance with industry regulations including TSSA, Ministry of Labour, and Ministry of Environment.
• Operational Excellence: Oversee daily operations to maintain high standards in cleanliness and organization of vehicles, offices, and bulk plants.
• Customer Relationship Management: Build and maintain strong relationships with customers by providing personalized service that exceeds expectations. -
• Efficiency & Growth: Drive operational efficiencies while leading initiatives to grow the business through local sales efforts and community engagement.
• Team Leadership: Inspire and support a team of employees to deliver top-tier service, implement coaching strategies, and address performance needs. -
• Supplier & Contractor Relationships: Cultivate relationships with suppliers and service contractors to support operational needs.

Requirements

• Proven experience leading operations in a customer-focused environment.
• Strong leadership skills, with prior experience managing teams of 10+ employees.
• Solid business acumen with an entrepreneurial mindset.
• Hands-on experience in trucking operations, equipment installations, and route dispatching is highly valued.
• Excellent communication, organizational, and negotiation skills.
• Strong integrity, sound business judgment, and initiative.
• Ability to travel to customer sites and other locations as needed.
• Willingness to work flexible hours, including evenings, and weekends, and respond to after-hours calls.

Corporate Culture

The company's core values are of the utmost importance. It prioritizes customers, believes in long-term success, respects all individuals, and strives to do the right thing. The company encourages an entrepreneurial mindset and embraces continuous improvement. Those who resonate with these values are encouraged to apply.
What they offer:

• Learn and collaborate with the best in the industry.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental and life insurance.
• RRSP plan with Company match.
• Annual performance-based bonus.
• Opportunities for ongoing development and career advancement.
• Company Vehicle, employee gym membership reimbursement, fuel discounts and more.

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