Recovery Support Officer

Canadian Imperial Bank of Commerce; Toronto; On-site; CAD 55,000 - 75,000; Full time

Job summary

A financial institution in Toronto is looking for a Client Account Management Recovery Support Officer. This position is critical for handling operational losses, managing receivables, and protecting against fraud. The successful candidate will work closely with various client groups and make informed decisions to enhance efficiency. Skills such as strong problem-solving abilities and a focus on client satisfaction are essential. Join a team that values trust and collaboration while enjoying various benefits and a supportive work environment.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Wellbeing support

Qualifications

• You're passionate about people and ensure client satisfaction.
• You identify and recommend improvements to operations.
• You embrace change and evolve your work approach.
• You collaborate effectively with clients and team members.
• You make decisions ensuring all requests have necessary approvals.
• You uphold values like trust, teamwork, and accountability.

Responsibilities

• Manage loan and operational losses for growth.
• Support client groups with sound business decisions.
• Serve as point of contact for various recovery operations.

Skills

Client Focused

Problem Solving

Adaptable and Flexible

Data Entry

Financial Products

Group Problem Solving

Microsoft Excel

Microsoft PowerPoint

Microsoft Word

Retail Banking

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What You’ll Be Doing

Client Account Management (CAM) plays an important role in the growth and profitability of the Retail and Business Banking Group by managing CIBC's loan losses and operational losses, retaining revenue sources and improving margins. The business unit has two key functions: it manages receivables and recoveries, and it protects both the bank and clients from fraudulent activities. A large and complex business, CAM services all of the bank's retail products across multiple channels and segment. CAM Recovery Support Officer is responsible for providing support to various client groups and business partners within Recovery Operations. The individual in this role support the Unit manager and various client groups by making sound business decisions based on information gathering.

At CIBC we enable the work environment most optimal for you to thrive in your role. Details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.

How You’ll Succeed

• Client Focused - Provide internal and external client groups, including third party business partners, the highest level of service when devising a solution to resolve assigned files.
• Problem Solving - Perform a range of specialized functions using independent thinking and clear judgment in accordance with standard work procedures and within the appropriate authority level.
• Adaptable and Flexible - Leverage the external expertise of third-party relationships and networks to maximize recoveries of problem receivables.

Who You Are

• You're passionate about people. You validate information and process requests in accordance to procedures to ensure client satisfaction.
• You give meaning to data. You identify and recommend improvements to operations to increase efficiency of processes and systems.
• You embrace and champion change. You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You're driven by collective success. You demonstrate strong collaborative client experience which includes timely and helpful responses to queries.
• You look beyond the moment. You make decisions and take actions to ensure all incoming requests have appropriate approvals and authorization to process has been obtained.
• Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]
• CIBC is committed to clarity in our hiring process. All roles posted are opportunities we’re actively recruiting for, unless stated otherwise.
• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
• We may ask you to complete an attribute-based assessment and other skills test (such as simulation, coding, French proficiency).
• We use artificial intelligence tools during the recruitment process. Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-750 Law Ave. W., E4

Employment Type

Regular

Weekly Hours

37.5

Skills

COINS systems, Data Entry, Financial Products, Group Problem Solving, Microsoft Excel, Microsoft PowerPoint, Microsoft Word, Retail Banking