Recovery Coordinator

Irving Oil; Saint John; On-site; CAD 30,000 - 60,000; Full time

Job summary

A leading energy company in Saint John is looking for a Recovery Coordinator to manage delinquent customer accounts effectively. The successful candidate will collaborate with stakeholders, handle collections processes, and ensure compliance with company policies. Ideal candidates will have 3-5 years of collection experience, strong communication skills, and a background in Business Administration. This position offers competitive compensation and a positive workplace culture.

Benefits

Competitive Compensation

Flexible Benefits Plan

Paid Vacation

Wellness Support

Community involvement opportunities

Qualifications

• Minimum 3-5 years collection experience.
• Ability to work independently with discretion.
• Conduct independent analysis and assessments.

Responsibilities

• Support Collections and Granting teams.
• Contact customers to arrange payments.
• Monitor recovery portfolios and ensure compliance.

Skills

Independent analysis

Excellent communication skills

Problematic account resolution

Integration of information

Education

Post-secondary degree/certificate in Business Administration

Master of Business Administration

Job description

Overview

As a Recovery Coordinator, you will collaborate with internal and external stakeholders to drive initiatives within the Order to Cash process, focusing on recovering funds from delinquent customer accounts across multiple business lines. Your goal will be to ensure effective execution through meticulous documentation, consistent follow-ups, and strict adherence to collections policies. Your success will be measured by your ability to maximize recoveries while maintaining operational integrity and stakeholder alignment.

Benefits

• Work Environment - Work onsite in our beautiful home office building with access to a fitness facility, onsite nurse, and a café
• Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance
• Flexible Benefits Plan – Including medical and dental benefits that are both in effect from day one
• Paid Vacation – Plus an annual option to purchase additional vacation, too
• Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program
• Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program

Responsibilities

• Support Collections and Granting teams by assessing recovery account collectability and reporting on success rates
• Contact customers to arrange payments, offering alternatives to consumer proposals and bankruptcies when appropriate
• Assign non-recoverable accounts to collection agencies or Small Claims Court following established processes
• Coordinate workflows and exception requests for the Recovery Manager, escalating concerns as needed
• Monitor recovery portfolios to ensure repayment arrangements are followed and align with company policies
• Manage abandoned credits, including timely fund returns and U.S. account filings
• Reconcile recovery portfolios monthly to confirm accuracy of outstanding balances and third-party fees
• Recommend approaches for handling large bad debt accounts and suspected fraud investigations
• Contribute to the development and implementation of credit recovery policies and represent the company in Small Claims actions

Qualifications

• Ability to work independently with discretion to complete own analysis of problematic account issues
• Conduct independent analysis and assessments to resolve strategic issues
• Ability to integrate information from multiple sources to enable more efficient processes
• Excellent written/oral communication skills with an ability to speak with Senior Leadership / assist OTC Management with bad debt reporting and be able to review and communicate decisions on bad debt with a rationale that can be understood and explained to external audiences
• Post-secondary degree/certificate in Business Administration
• Minimum 3-5 years collection experience

Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility.

Additional Job Requirements

• Finance
• Job Requirements - Education: Master of Business Administration: Administration