Receptionist II

TD; Canada; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading financial services company based in Montreal seeks a dedicated individual for client reception and support at TD Securities' headquarters. The role requires fully bilingual proficiency in French and English, alongside a high school diploma and 2+ years of relevant experience. Responsibilities include preparing conference rooms, answering client queries, and managing supplies efficiently. The company offers a competitive total rewards package to support employee development and well-being.

Benefits

Health and well-being benefits

Retirement savings programs

Career development opportunities

Paid time off

Qualifications

• Ability to work a minimum of 4-5 days a week, 8 hours per day.
• Fully bilingual in French and English is required.
• 2+ years of experience in a similar role.

Responsibilities

• Welcome and guide clients at the reception desk.
• Prepare and manage conference rooms for meetings.
• Answer general client questions and manage correspondence.
• Prioritize workload to meet service level agreement requirements.

Skills

Bilingual (French and English)

Client Service Orientation

Time Management

Communication Skills

Education

High School Diploma

Job description

Work Location

Montréal, Quebec, Canada

Hours

30

Line of Business

Business Management, Strategy & Support

Pay Details

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Clients

• Welcome and grant clients at the TD Securities reception desk at the Montreal TD Securities' headquarters
• Work with internal Corporate and Investment Banking and Global trading teams to book client meetings and coordinate usage of the TD Securities conference rooms
• Prepare conference rooms for breakfast and lunch meetings between TD Securities teams and clients, as appropriate and make sure conference rooms are always ready to host clients and tidied-up
• Manage supplies for the TD Securities Montreal team, including food and beverages for clients and printing and other necessary supplies for internal teams
• Answer general questions regarding locations, hours and services from clients and refer them to the appropriate department where they will obtain a timely and accurate answer
• Screen calls not immediately identifiable by questioning callers regarding the service, department, or individual involved
• Ensure client issues are handled appropriately, escalating issues when necessary
• May keep an up-to-date directory of telephone numbers throughout the bank
• Relay incoming and outgoing calls
• May be asked to perform the following: Sort, stamp, and distribute mail, maintain records and files, send, receive and distribute faxes, arrange meetings and appointments, file and photocopy as needed, type memos and assist with mailings

Shareholder

• Prioritize own workload to meet SLA requirements for service and productivity
• Understand and apply operating policies and procedures
• Support the timely and accurate completion of business processes and procedures
• Escalate non-standard or high-risk activities as necessary
• Support and participate in process improvement opportunities
• Ensure necessary due diligence to support the accuracy of all transactions / activities
• Be knowledgeable of and comply with Bank Code of Conduct

Employee Team

• Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
• Support the team by continuously developing knowledge in own area
• Participate in personal performance management and development activities, including cross training within own team
• Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
• Contribute to a fair, positive and equitable environment that supports a diverse workforce
• Act as a brand champion for your business area/function and the bank, both internally and/or externally

Breadth & Depth

• Works within clearly defined guidelines, accountable for completing routine activities or low risk repetitive processes within standardized framework and generally with limited financial impact
• Identifies issues, uses existing procedures to solve problems, and escalates internally
• Focus of work is on completion of the day to day processes
• Limited decision-making authority and some days limited interaction with internal partners
• Requires entry or working level knowledge of processes and procedures
• Generally reports to a Team Manager

Experience & Education

• Ability to work a minimum of 4-5 days a week; 8 hours per day
• Fully bilingual French and English
• High School Diploma
• 2+ years of experience

Who We Are

TD Securities offers a wide range of capital markets products and services to corporate, government, and institutional clients who choose us for our innovation, execution, and experience. With more than 6,500 professionals operating out of 40 cities across the globe, we clients meet their needs today and prepare for tomorrow. Our services include underwriting and distributing new issues, providing trusted advice and industry-leading insight, extending access to global markets, and delivering integrated transaction banking solutions. In 2023, we acquired Cowen Inc., offering our clients access to a premier U.S. equities business and highly-diverse equity research franchise, while growing our strong, diversified investment bank. We are growth-oriented, people-focused, and community-minded. As a team, we work to deliver value for our clients every day.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

Additional Information

We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
We are subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process

We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

Language Requirement (Quebec only)

Sans Objet