Reception/Coordinator - VIP Showroom & Walkthrough

Fraserway RV; Abbotsford; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading RV company in Abbotsford is seeking a Reception / VIP Showroom Coordinator to be the first friendly face customers meet. You will create exceptional customer experiences by greeting them warmly and efficiently managing CRM tasks. This role also involves supporting showroom operations and providing administrative assistance to ensure seamless experiences. We offer competitive wages and a supportive work environment focused on community and customer care.

Benefits

Competitive wages

RV rental discounts

Employee assistance program

Company matching sponsorship program

Qualifications

• Must greet customers with warmth and professionalism.
• Experience in a fast-paced customer-focused environment is crucial.
• Ability to manage CRM and online listings effectively.

Responsibilities

• Greet customers with a welcoming smile.
• Check in VIP guests and track daily traffic.
• Maintain an organized showroom to enhance customer experiences.
• Assist with administration and paperwork related to vehicle transactions.
• Coordinate follow-up activities for customer relationship enhancement.

Skills

Warm greetings

Customer service

Organizational skills

CRM management

Communication

Job description

Reception / VIP Showroom Coordinator

Fraserway RV – Abbotsford, BC

Be the smile that starts every adventure.

Are you the type of person who lights up a room the moment you walk in? Do people naturally feel comfortable around you? Are you warm, welcoming, and genuinely excited to help others? If so, you are exactly who we have been searching for.

We are looking for a Reception / VIP Showroom Coordinator to be the very first friendly face our customers meet. At Fraserway RV, the customer experience starts the second someone steps through our doors and you will be the one setting the tone.

We Want Someone Who

• Greets everyone with genuine warmth
• Makes people feel at home instantly
• Connects easily with all personalities
• Thrives in a fast-paced, customer-first environment
• Loves making someone’s day a little brighter

If that sounds like you, we would love to welcome you to our team, where you will help create unforgettable adventures for our customers and begin an amazing new adventure of your own.

What You Will Do

Create Exceptional Customer Experiences

• Greet customers with warmth, professionalism, and a welcoming smile
• Check in VIP guests, register visitors, and track daily traffic
• Introduce customers to managers and connect walk-ins with the sales team
• Support loyalty and promotional registrations
• Guide customers through RV features during delivery

Support Showroom And Lot Operations

• Maintain an inviting, clean, and organized showroom
• Keep appointment boards and staff photos up to date
• Assist with placing units on the lot and preparing the showroom
• Support check-ins, wash bay, and reconditioning as needed

Manage CRM and Online Listings

• Enter and maintain accurate visitor and appointment information in the CRM
• Reconcile logs and update boards daily
• Upload and verify inventory photos and staff profile pictures
• Manage online ads on platforms such as Facebook and Kijiji

Provide Administrative Support

• Answer and direct incoming calls
• Process vehicle paperwork for new, used, and trade-in units
• Handle deposits, petty cash, mail, and courier items
• Maintain office supplies
• Support monthly audits and reporting

Enhance Customer Relationships

• Coordinate after-sale gifts and follow-up activities
• Assist customers throughout their visit to ensure a smooth and positive experience

Compensation: $23 - $25 per hour

Why You Will Love Working Here

At Fraserway RV, you are not just part of a team. You are part of a community that values kindness, connection, and customer care. If you love meeting people, staying organized, and helping create moments that matter, this role is well suited for you.

Fraserway RV is Canada’s largest vertically integrated RV Company. We are industry leaders in selling, servicing and renting recreational vehicles throughout Canada and as a team do everything possible to ensure our customers’ vacation dreams are realized.

WHY JOIN OUR TEAM

Benefits

• Competitive Wages
• An incredible work environment
• RV Rental Discounts for staff
• Employee Assistance Program at no cost to an employee
• Company Matching World Vision Child sponsorship program.

We thank all candidates for applying; however, only those selected for an interview will be contacted.