Real Estate Developer & Operations Manager

Community Sports Partners; Toronto; On-site; CAD 100,000 - 125,000; Full time

Job summary

A leading recreation management company in Toronto is seeking an experienced Real Estate Developer & Operations Manager. This senior role is responsible for managing daily operations across multi-sport facilities, focusing on operational excellence, community engagement, and staff leadership. The ideal candidate has 3-5 years of experience in facility management, with a strong emphasis on enhancing customer experiences and maximizing facility utilization. Competitive compensation commensurate with experience is offered.

Qualifications

• 3-5+ years of operations or facility management experience, ideally in sport or recreation.
• Proven experience managing staff and holding teams accountable.
• Experience managing contracts, rentals, and external user groups.

Responsibilities

• Oversee daily operations across all facilities.
• Manage facility schedules, staffing plans, and operational workflows.
• Drive increased facility utilization by securing new user groups.

Skills

Operations management

Staff management

Customer experience improvement

Financial oversight

Job description

Field Recreation Inc. (FRI)

Field Recreation Inc. (FRI) owns and operates a growing portfolio of multi-sport facilities across the Greater Toronto Area. The Real Estate Developer & Operations Manager is a senior, hands‑on leadership role focused exclusively on FRI facilities.

Facility Operations & Performance

• Oversee daily operations across all FRI‑managed facilities
• Ensure facilities meet high standards of safety, cleanliness, presentation, and customer experience
• Manage facility schedules, staffing plans, and daily operational workflows
• Oversee maintenance planning, preventative maintenance schedules, repairs, and capital projects
• Identify operational risks and implement solutions to minimize downtime and service disruption

Staff Leadership & Accountability

• Directly manage the Facility Maintenance Manager and onsite facility staff
• Set clear expectations, responsibilities, and performance standards
• Provide regular on‑site supervision, coaching, and performance feedback
• Ensure staff compliance with safety protocols, operational procedures, and company standards
• Build a culture of professionalism, ownership, and accountability at each facility

Facility Utilization, Rentals & Revenue Growth

• Drive increased facility utilization by sourcing and securing new user groups, leagues, clubs, schools, and training providers
• Act as the primary point of contact for facility rentals and partnerships
• Manage the full rental lifecycle: inquiries, negotiations, contract creation, scheduling, execution, and renewals
• Identify underutilized time slots and proactively develop strategies to monetize them

Community & Partner Relationships

• Develop and maintain strong relationships with schools, municipalities, community organizations, and local businesses
• Represent FRI within the community as a professional, relationship‑driven operator
• Support community events, tournaments, and special bookings hosted at FRI facilities

Financial & Operational Oversight

• Monitor facility‑level P&Ls, usage reports, staffing costs, and maintenance expenses
• Budgeting, forecasting, and cost‑control initiatives
• Provide operational input into long‑term capital planning and facility investment decisions

Systems, Processes & Continuous Improvement

• Implement and maintain operational systems including checklists, maintenance logs, and reporting tools
• Standardize operation procedures across facilities to ensure consistency and efficiency
• Identify opportunities to improve workflows, reduce inefficiencies, and enhance the customer experience

Qualifications & Experience

• 3-5+ years of operations or facility management experience, ideally in sport, recreation, or multi‑site environments
• Proven experience managing staff and holding teams accountable in an on‑site setting
• Experience managing contracts, rentals, and external user groups
• Comfortable working evenings and weekends as required by facility schedules

Compensation: Competitive based on skills and experience