Quality Program Manager

Ciena; Canada; On-site; CAD 123,000 - 146,000; Full time

Job summary

A leading telecommunications company is seeking a skilled individual to lead and manage cross-functional quality programs in Canada. The ideal candidate will have a B.S. degree and a PMP or equivalent certification, along with proven experience in project management. Responsibilities include developing project plans and driving initiatives for quality improvement. This role offers a competitive salary and a comprehensive benefits package, ensuring a supportive work environment.

Benefits

Comprehensive benefits package

401(K) with company matching

Opportunity for career advancement

Qualifications

• Minimum of 2 years of experience in program/project management, quality assurance, or business operations.
• PMP, PgMP, or equivalent certification with proven success in managing complex projects.

Responsibilities

• Lead and manage cross-functional quality programs and projects from inception to completion.
• Develop and execute comprehensive project plans, including scope, deliverables, and risk mitigation strategies.
• Drive initiatives for product quality improvement and operational efficiency.

Skills

Statistical analysis skills

Interpersonal skills

Communication skills

Project management

Education

B.S. degree in Business Administration, Computer Science, Engineering, or related field

Job description

Why consider this job opportunity

• Salary up to $145,100
• Opportunity for career advancement and growth within the organization
• Comprehensive benefits package including medical, dental, and vision plans
• Participation in 401(K) with company matching and Employee Stock Purchase Program
• Supportive and collaborative work environment that prioritizes employee well-being
• Chance to lead impactful quality initiatives and enhance customer satisfaction

What to Expect (Job Responsibilities)

• Lead and manage cross-functional quality programs and projects from inception to completion
• Develop and execute comprehensive project plans, including scope, deliverables, and risk mitigation strategies
• Drive initiatives for product quality improvement and operational efficiency
• Analyze complex data sets to uncover trends and provide actionable insights
• Partner with internal teams and external stakeholders to resolve quality concerns

What is Required (Qualifications)

• PMP, PgMP, or equivalent certification with proven success in managing complex projects
• Minimum of 2 years of experience in program/project management, quality assurance, or business operations
• Strong statistical analysis skills and ability to interpret data
• Exceptional interpersonal and communication skills to build trust across teams
• B.S. degree in Business Administration, Computer Science, Engineering, or related technical field

How to Stand Out (Preferred Qualifications)

• Experience with Quality Management Systems (QMS), standards, and practices
• Prior experience in customer communications or software application testing
• Strategic thinker with a passion for quality-focused initiatives
• Collaborative team player who thrives in cross-functional environments
• Detail-oriented and organized, with the ability to manage competing priorities

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