Quality Manager

Keller Executive Search; Toronto; On-site; CAD 145,000 - 185,000; Full time

Job summary

A recruitment firm in Toronto is seeking a senior leader in Quality to shape strategy and build scalable processes. The ideal candidate has over 7 years of experience in Quality, particularly in professional services. You'll lead a high-performing team, manage quality KPIs, and collaborate with executives. The role offers a competitive salary between C$145,000 and C$185,000 CAD, along with opportunities for professional growth.

Benefits

Opportunities for professional growth

Flat management structure

Qualifications

• 7+ years of progressive experience in Quality with 4+ years leading managers.
• Proven track record building programs at regional or global scale.
• Experience in professional services or recruitment industry is an advantage.

Responsibilities

• Define the Quality vision, roadmap, and annual operating plan.
• Build and lead a high-performing Quality team and coach managers.
• Drive continuous improvement and operational excellence.

Skills

Quality leadership

Analytical skills

Communication skills

Stakeholder management

Education

Bachelor’s degree

Advanced degree or relevant certification

Job description

Overview

This is a position within Keller Executive Search and not with one of its clients. This senior position will lead Quality for Keller Executive Search in Toronto, Canada, shaping strategy, building scalable processes, and partnering across the firm to deliver measurable impact.

Responsibilities

• Define the Quality vision, roadmap, and annual operating plan aligned to business goals.
• Build and lead a high‑performing Quality team; set clear objectives and coach managers.
• Own Quality KPIs and reporting; drive continuous improvement and operational excellence.
• Establish scalable policies, processes, and tooling for Quality across regions.
• Partner with executive leadership and cross‑functional stakeholders to deliver outcomes.
• Manage budgets, vendors, and risk within the Quality portfolio.

Qualifications

• 7+ years of progressive experience in Quality with 4+ years leading managers.
• Proven track record building programs at regional or global scale.
• Strong analytical skills; ability to translate data into decisions.
• Excellent communication and stakeholder‑management skills.
• Bachelor’s degree required; advanced degree or relevant certification preferred.
• Experience in professional services or recruitment industry is an advantage.

Compensation and Benefits

Salary range: C$145,000–C$185,000 CAD

Opportunities for professional growth.

Company culture: Flat management structure with direct access to decision‑makers. Open communication environment.

Equal Employment Opportunity and Diversity

Equal Employment Opportunity Statement: Keller Executive Search provides equal employment opportunities to all qualified applicants and employees. Employment decisions are based on merit, qualifications, and business needs, without regard to protected characteristics under applicable law.

Commitment to Diversity: An inclusive and equitable workplace is actively fostered. Hiring, development, and advancement practices are designed to broaden representation and ensure fair access to opportunity.

Data Protection and Privacy

Personal data is processed solely for recruitment and employment purposes, in accordance with applicable data‑protection laws (including GDPR where relevant). Information may be retained for compliance and legitimate interests, subject to data minimization and security controls.

Pay Equity

Compensation practices are reviewed to support pay equity for substantially similar work, accounting for bona fide factors such as experience, education, and performance.

Health and Safety

Workplace health and safety obligations are observed in line with applicable national and local requirements. Employees are expected to follow all safety policies and promptly report hazards.

Compliance with Law

All recruitment, selection, and employment practices are conducted in compliance with applicable laws and regulations in the jurisdiction of employment.

Note

This job posting may be for a position with Keller Executive Search or one of our clients. The specific employer will be identified during the application and interview process. Employment laws and requirements may vary depending on the employer and location.