Quality Manager

BGIS; Halifax; Hybrid; CAD 75,000 - 90,000; Full time

Job summary

A leading facility management provider is looking for a Quality Manager in Halifax to oversee quality and internal audit activities. This role requires more than 5 years of relevant experience and a Bachelor's Degree. The successful candidate will conduct quality monitoring and support operational teams while driving continuous improvement initiatives. Strong proficiency in MS Excel and effective communication skills are essential for success in this position. Join a diverse and inclusive team committed to innovation and excellence.

Qualifications

• Minimum 5 years of experience in quality management.
• Excellent attention to detail in data reporting and analysis.
• Proficiency in English is essential.

Responsibilities

• Conduct quality monitoring and internal audit activities.
• Prepare and submit quality deliverables.
• Support operational teams on policies and incident reporting.

Skills

Knowledge of quality management systems and practices

Knowledge of internal audit and continuous improvement

Strong proficiency in MS Excel

Effective written and communication skills

Problem solving skills

Education

Bachelor’s Degree

Tools

MS Excel

PowerPoint

Word

Job description

Who We Are

BGIS is a leading provider of customized facility management and real estate services. With our combined team of over 6, 500 globally, we relentlessly focus on enabling innovation through the services we deliver, while actively looking for new opportunities that will enable innovation for our clients’ businesses. Globally, we manage over 320 million square feet of client portfolios across 30,000+ locations in North America, Europe, Middle East, Australia and Asia.

Further information is available at www.bgis.com

We are looking to have a full-time Quality Manager join our team! This opportunity will involve working hybrid from our Halifax office 3-5 days per week.

SUMMARY

This Quality Manager position has been designed to work exclusively on BGIS RP-1 account. This account relates to the management of federal government properties across Canada. The Quality Manager will be responsible for quality and internal audit activities in the Atlantic region. The role currently has 3 direct reports.

KEY DUTIES & RESPONSIBILITIES

The Quality Manager must be strategically focused on continuous improvement. He/she will be responsible to:

• Conduct quality monitoring activities and internal audit activities to achieve client and contract requirements;
• Prepare and submit quality deliverables;
• Support team members in the recording, tracking and closing of non-conformances, including guidance and support on root cause analysis and on the design of robust action plans to improve company’s internal processes;
• Provide support and guidance to the operational team with the incident reporting process;
• Provide support and guidance to the operational team with their policies, processes, work instructions and forms to ensure information is presented in a cohesive, organized, consistent, and timely manner;
• Monitor operational data metrics to help identify opportunities for improvement within the region;
• Plan, execute and report on internal audit projects assigned to his/her region through the 3-year internal audit plan, in accordance with the internal methodology;
• Participate in or initiate special projects that bring value to the business;
• Conduct any other quality and internal audit duties that could be assigned to him/her.

KNOWLEDGE & SKILLS

• Knowledge of quality management systems and practices;
• Knowledge of internal audit and continuous improvement;
• Thorough understanding of business process optimization;
• Strong proficiency in MS Excel, PowerPoint and Word;
• Data reporting, verification and analysis skills; attention to relevant detail is an important asset;
• Effective written and communication skills;
• Problem solving skills;
• Proficiency in the English language is essential.

EDUCATION, JOB-RELATED YEARS OF EXPERIENCE & QUALIFICATIONS

• Minimum education: Bachelor’s Degree

JOB-RELATED EXPERIENCE

• More than 5 years

At BGIS we believe that diversity and inclusion is a key business driver, such that we never lose sight of its importance as it is woven into the fabric of our organization. We are committed to maintaining a barrier-free recruitment process by providing equal employment opportunities through recruiting and retention of individuals of all backgrounds. We recognize that promoting diversity is an essential component of our continuing pursuit for organizational success!

BGIS is an equal opportunity employer and we welcome you to apply for a position with us! If you require accommodation during the recruitment process, please contact us at askHR. Upon request for accommodation, we will consult with the applicant in question and provide, or arrange for the provision of, a suitable accommodation in a manner that takes into account the applicant’s accessibility needs due to disability.

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