Quality Assurance Analyst - Credit (Bilingual)

Insight Global; Vancouver; On-site; CAD 60,000 - 80,000; Full time

Job summary

A Canadian financial institution is seeking a detail-oriented and bilingual Quality Assurance Analyst. This role involves conducting daily pre-funding audits of residential mortgage files to ensure compliance with internal and regulatory standards. The ideal candidate will have over 3 years of experience in Credit Quality Assurance, strong French and English communication skills, and proficiency in MS Excel. The position offers an inclusive environment focused on compliance and operational excellence.

Qualifications

• Minimum 3+ years of experience in a Credit Quality Assurance or Auditing role.
• Strong experience reviewing French-language mortgage credit files.
• Experience with AML/KYC checks, identifying red flags.

Responsibilities

• Complete daily pre-funding audits of residential mortgage files.
• Collaborate with underwriters to resolve identified issues.
• Monitor the deal pipeline and adjust priorities.

Skills

Credit Quality Assurance

Bilingual in French and English

Attention to detail

Analytical skills

Communication skills

Education

Post-secondary degree in a relevant field

Tools

MS Excel

Lending Operating Systems

Job description

Overview

Insight Global is looking for detail-oriented and bilingual Quality Assurance Analyst to join a boutique Canadian financial institution. This role is primarily focused on the daily pre-funding credit quality reviews of single-family residential mortgages, ensuring strict adherence to Peoples Group’s policies, procedures, default insurer guidelines, and regulatory requirements.

The analyst will work closely with underwriters, fulfillment specialists, and external mortgage partners to identify and resolve file issues efficiently and accurately. The position requires proactive monitoring of the daily deal pipeline, reprioritizing reviews as needed, and producing daily and monthly reporting for management and stakeholders.

Key Responsibilities

• Complete daily pre-funding audits of residential mortgage files to ensure compliance with internal policies, insurer guidelines, and regulatory standards.
• Collaborate with underwriters and fulfillment teams to resolve identified issues and maintain consistency across reviews.
• Monitor the deal pipeline and adjust priorities to meet deadlines and operational needs.
• Record and score reviewed files using MS Excel, including clear coach-back notes on non-critical errors to support continuous improvement.
• Track and follow up on EDD Head’s Up Fraud Alerts received from default insurers.
• Conduct monthly, quarterly, and ad hoc post-funding audits as assigned.
• Ensure KYC and AML/ATF documentation and procedures are fully compliant.
• Maintain up-to-date knowledge of Peoples Group’s lending policies and regulatory requirements.
• Identify process gaps and recommend improvements to enhance operational efficiency.

Team & Collaboration

• Work within an internal underwriting team that includes underwriters and fulfillment specialists.
• Coordinate with external mortgage lenders where Peoples Group is the investor—mortgages are originated through third-party brokers and must meet PG’s lending guidelines.
• Engage primarily via email with underwriters and QA management, including Carole, to ensure smooth communication and issue resolution.
• Support a behind-the-scenes team focused on quality, compliance, and operational excellence.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [e-mail] learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: https://insightglobal.com/workforce-privacy-policy/.

Skills and Requirements

• Minimum 3+ years of experience in a Credit Quality Assurance or Auditing role within the Canadian financial services industry.
• Strong experience reviewing and interpreting French-language documentation, especially mortgage credit files and financial documents.
• Excellent written and verbal communication skills in both French and English.
• Post-secondary degree in a relevant field.
• Demonstrated understanding of credit guidelines, compliance requirements, and mortgage lending practices in Canada.
• Experience with AML/KYC checks, including identifying red flags such as mismatches in credit bureau data or suspicious down payment sources.
• Strong critical thinking, attention to detail, and analytical skills.
• Proficiency in MS Excel (intermediate to advanced) and familiarity with Lending Operating Systems.
• Ability to work independently and as a supportive team player.
• Experience in procedure writing is an asset.
• Preference given to candidates with residential mortgage experience; commercial lending experience is a plus but not required.