Quality Assurance Analyst

Knak; Ottawa; On-site; CAD 70,000 - 90,000; Full time

Job summary

A dynamic SaaS company located in Ottawa is seeking a Quality Assurance Analyst to lead manual testing efforts and ensure software quality. The ideal candidate will have 3-5 years of QA or software engineering experience, expertise in manual testing methodologies, and familiarity with automated testing frameworks. This role offers a rewarding work environment with competitive salaries, equity, benefits, and a focus on career growth. The company promotes an inclusive workplace and encourages applicants from diverse backgrounds.

Benefits

Competitive salaries

Equity

Great benefits

Paid vacation

Team lunches

Career growth

Qualifications

• 3–5 years of experience in software QA or software engineering with a QA focus.
• Expertise in manual testing methodologies and QA planning tools.
• Familiarity with automated testing frameworks like Cypress, Playwright, Jest.
• Excellent communication and collaboration skills.

Responsibilities

• Execute thorough manual testing for new features and releases.
• Build and maintain test plans and QA documentation.
• Guide developers in adopting automated testing tools.
• Participate in planning and design sessions to flag potential quality risks.
• Monitor and report on key product quality metrics.

Skills

Manual testing methodologies

QA planning tools

Analytical thinking

Communication skills

Collaboration skills

Tools

Playwright

Cypress

GitHub

Google Workspace

Slack

Job description

Overview

Knak is a mission-driven company focused on empowering people to be creative through a world-class enterprise email and landing page creation platform. Our industry‑leading SaaS solution is built by marketers, for marketers, and we strive to make our customers successful and happy by providing them with a powerful yet easy‑to‑use creation platform.

The Role: Quality Assurance Analyst

We are looking for a Quality Assurance Analyst who is passionate about product quality and thrives in a collaborative, fast‑paced environment. In this role you will help shape the future of QA at Knak—leading manual testing efforts, enabling developers to test better, and ensuring our platform is as reliable as it is powerful.

What You’ll Be Doing

• Execute thorough manual testing for new features and releases
• Build and maintain test plans and QA documentation
• Guide developers in adopting automated testing tools like Playwright
• Participate in planning and design sessions to flag potential quality risks
• Monitor and report on key product quality metrics

What You Should Bring

• 3–5 years of experience in software QA or software engineering with a strong QA focus (ideally in a SaaS environment)
• Expertise in manual testing methodologies and QA planning tools
• Familiarity with automated testing frameworks (e.g., Cypress, Playwright, Jest)
• A keen eye for detail and strong analytical thinking
• Excellent communication and collaboration skills
• Comfort with tools like Slack, GitHub, and Google Workspace

Nice to Have

• Experience enabling QA in CI/CD environments
• Background in developer enablement or testing automation coaching

What We Offer

We offer an extremely rewarding work environment recognized by Ottawa’s Best Places to Work 2025. Our investment in people includes competitive salaries, equity, great benefits, paid vacation, life leave days, team lunches, off‑sites, and a commitment to your career growth.

Additional Information

We strongly encourage applicants of all backgrounds to apply. Knak believes in creating an inclusive, barrier‑free working environment. If you require any accommodation to the interview process, please contact [e-mail].

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