PS Program Manager

OpenText; Waterloo; On-site; CAD 100,000 - 130,000; Full time

Job summary

A leading company in information management is hiring a Services Delivery professional with over 10 years of experience. The role involves driving client migration practices, ensuring service delivery success, and optimizing business operations. Ideal candidates will have a background in Supply Chain Management and Business Intelligence, along with strong project management skills.

Qualifications

• 10+ years of experience in a Services Delivery role interfacing with executives.
• Experience in client support and advisory technical roles is desirable.
• Ability to manage multiple projects simultaneously.

Responsibilities

• Define and deliver services for migration practices and programs.
• Collaborate with cross-functional teams for project delivery.
• Serve as the point of contact for global program.

Skills

Communication

Project Management

Technical Implementation

Supply Chain Management

Business Intelligence

Organizational Skills

Job description

OPENTEXT - THE INFORMATION COMPANY

OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.

AI-First. Future-Driven. Human-Centered.

At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.

YOUR IMPACT:

• +Reporting to VP of Professional Services – Business Networks Practice supporting Global Migration Practice
• Be responsible for practice definition and services delivery success for growing migration practices and programs driving quarterly delivery, revenue and utilization targets
• Be measured on progress and meeting targets of successful client migration and satisfaction
• Be the Professional Services point of contact for global program

WHAT THE ROLE OFFERS:

• Help create and execute on the overall vision for services - both sales and delivery
• Own the services delivery roadmap (proposals, closing services opportunities and delivery)
• Collaborate with cross functional teams to vet appropriate opportunities, scope, and proposals
• Develop processes for scoping, SOW, and bids for customer services engagements
• Understand and help optimize business operations processes for all associated services
• Build strong cross-functional relationships within GTM teams (Sales, deal desk, account teams, sales, PS, and product leadership - including workload services - and partner team)
• Work with delivery and cross-functional teams to define appropriate forecasting, capacity, and management including KPI metrics.
• Align services engagements to key customers business outcomes
• Drive alignment with executive sponsors and/or customer stakeholders
• Collaborate with other delivery partners (IT, PD, PS orgs, etc) in support of project delivery
• Serve as the initial point of escalation for customer and project team
• Collaborate with Training Services team for training delivery
• Deep collaboration with AE/SEs on the account for account strategy
• Own and contribute to internal process improvements across the enterprise and broader Professional Services organization

WHAT YOU NEED TO SUCCEED:

• 10+ years of experience in a Services Delivery role (or similar capacity) interfacing with executives and dealing with complex, technical implementation projects, road mapping, process improvement, etc.

• Knowledge/experience in Supply Chain Management and Business Intelligence
• Proven ability to communicate and translate effectively across both internal teams and customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.
• Strong organizational skills, ability to work independently and manage multiple projects simultaneously
• Experience in client support and advisory technical role (solution architect, system administrator, technical account manager or equivalent) desirable

OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.

If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at [e-mail]. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.