Property Underwriting Team Leader

Family Insurance Solutions; Vancouver; Hybrid; CAD 66,000 - 123,000; Full time

Job summary

A leading Canadian insurance company is seeking an experienced Property Underwriting Team Leader in Vancouver. This position involves supervising underwriters, managing performance, and ensuring high service standards. Candidates should have over 10 years in personal insurance, strong communication skills, and be prepared for a hybrid work model. Comprehensive benefits include company ownership programs and generous time-off policies.

Benefits

Company share ownership program

Retirement savings program with company-matched RRSP contributions

Generous time away including vacation and personal leave

Paid volunteer days

Competitive salary and benefits

Qualifications

• Ten or more years of experience in personal insurance.
• Detailed knowledge of personal property and casualty insurance.
• General Insurance Agent Level 2 License (or willingness to obtain).
• Prior leadership experience is an asset.

Responsibilities

• Supervise team to maintain service levels.
• Manage individual team member performance and productivity.
• Respond to broker inquiries and handle underwriting decisions.
• Collaborate with Underwriters on risk selection.

Skills

Problem-solving

Communication

Teamwork

Education

CIP or FCIP designation or post-secondary degree

Tools

Office 365

Job description

Overview

Job Type: Regular Full-Time
Remote Type: Hybrid
Location: Vancouver, Canada
Posting Range: $66,300 - $122,100

Love What You Do. Family is part of Definity, a Canadian multi-channel property and casualty insurance company, and we are committed to delivering a superior experience for customers, broker partners, employees, and communities. We are evolving into a digital leader in our industry, driven by a talented, high-performing team with a passion for innovation.

We hire service-oriented individuals in BC and empower them with tools to wow our broker network and clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your fit, apply to join us today. Our ambition is to be one of Canada’s leading and most innovative P&C insurers.

Family offers a flexible, hybrid work experience where employees work from the office and virtually depending on the work and team. Bring your true self and be part of our journey — it’s better here.

What can you expect in this role?

Reporting to the Property Underwriting Leader, the Property Underwriting Team Leader is responsible for the daily activities of a designated group of property underwriters. As the primary point of contact for the team, the incumbent provides directions to the team and maintains adequate staffing levels to ensure high service standards are met. The Team Leader works closely with the Underwriting Manager to plan and execute company directives and goals. The incumbent is expected to actively underwrite policies and have a solid working understanding of department practices and broker relationships.

Responsibilities

• Staff Supervision and Training (40%)
  • Coordinate the team to maintain service level agreements and report results to the Underwriting Manager.
  • Collaborate with other leaders and/or the Underwriting Manager to resolve resource conflicts affecting service levels or project deadlines.
  • Assist in developing internal procedures and documentation related to the Property product to ensure consistent practices and adequate internal control of the department.
  • Supervise direct reports and consult with the Underwriting Manager on concerns.
  • Ensure staff have opportunities to participate in training events to enhance development.
• Staff Development and Evaluation (30%)
  • Proactively manage individual team member performance and productivity; take corrective action when necessary.
  • Coach team members to provide direction, encourage development, and assist with career progression.
  • Recommend, monitor and enforce binding authority limits for staff.
  • Conduct quarterly performance reviews of team members.
  • Facilitate team meetings.
• Underwriting Operations (30%)
  • Respond to broker inquiries, concerns or complaints on underwriting decisions as escalated by team members within binding authorities; refer to the manager as required.
  • Ensure team members understand underwriting objectives and work toward common goals.
  • Collaborate with Underwriters on risk selection; approve exceptions while ensuring policies are selected according to Family’s guidelines and accurately rated on the POS system.
  • Assist Underwriters with referrals due to volume or complexity.
  • Provide feedback to marketing and management on training and broker issues.
  • Manage relationships with brokers to develop stable and profitable books of business; participate in broker reviews and special projects as required.
  • Stay informed about marketplace changes and recommend product/process adjustments as needed.
  • Continue professional development; attend industry events or broker visits as required.

What you bring to the role

Experience & Educational Qualifications

• Ten or more years of experience in personal insurance.
• Detailed knowledge of personal property and casualty insurance, including risk analysis of home products; knowledge of personal auto products is an asset.
• CIP or FCIP designation or post-secondary degree or equivalent combination of education and experience.
• General Insurance Agent Level 2 License (or willingness to obtain within the first 30 days of employment).
• Prior leadership experience is an asset.
• Strong computer skills including Office 365.
• Ability to proactively solve problems and recommend solutions.
• Ability to work independently and as part of a team.
• Ability to interpret and effectively communicate complex information.
• Strong verbal and written communication skills.
• Understand insurance practices and market trends.
• Results-driven and customer-focused.

Actual salary for the role may vary depending on work location and other factors. In addition to base pay, eligible employees may participate in incentive plans subject to performance.

We also consider potential and encourage applicants who may not have exactly the specified experience to apply and provide additional context in their application and cover letter.

What’s in it for you?

• Company share ownership program.
• Retirement savings program with company-matched RRSP contributions.
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources and tuition assistance.
• Focus on inclusion with employee groups and access to support programs.
• Wellness and recognition programs.
• Discounts on products and services.

You must be legally entitled to work in Canada. Qualified candidates are asked to submit a cover letter outlining their suitability and a copy of their resume as a single document.

We thank all candidates for their interest; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation during the recruitment process, please contact: [e-mail]