Project Manager experience with retail & call centre

360 IT Professionals; Mississauga; On-site; CAD 70,000 - 90,000; Full time

Job summary

A technology consulting firm in Mississauga is seeking a Project Manager with experience in Retail and Call Centre environments. The ideal candidate will have a minimum of 3 years’ experience, strong data analysis capabilities, and excellent communication skills. This role entails managing projects, executing strategic initiatives, and handling virtual teams effectively. Competitive compensation and a dynamic work environment are offered.

Qualifications

• Minimum 3 years of experience in Retail and Call Centre support.
• Experience in the mobile/telecom service industry.
• Demonstrated project management experience.

Responsibilities

• Data mining, analysis, and reporting.
• Execution and management of ongoing and planned projects.
• Management of internal and external resources.

Skills

Retail and Call Centre support experience

Data analysis

Creative problem solving

Project management

Excellent communication skills

Education

Post-secondary degree in Business, Engineering, IT or related field

Tools

MS Office (Word, Excel, PowerPoint)

Job description

Project Manager Experience with Retail & Call Centre

Mobile Devices & Logistics team is seeking an individual with management level business process, data analysis and reporting skills.

Critical qualifications and competencies include:

• Minimum 3 years’ experience in Retail and Call Centre support
• Experience in the mobile / telecom service industry
• Strong data analytical, root cause analysis, and reporting
• Creative problem solving, planning, and execution
• Demonstrated project management experience
• Excellent communication & presentation skills
• Experience managing virtual teams and resources
• Proficient in MS Office (Word, Excel, PowerPoint)

Accountabilities:

• Data mining, analysis, and reporting
• Execution and management of ongoing and planned projects and initiatives
• Management of internal and external resources
• Escalation management and executive communications

Preferred Qualifications/Competencies:

• Post-secondary degree in Business, Engineering, IT or related field
• Business Analysis / Lean Six Sigma experience
• Bilingual ENG/FR (written and verbal) an asset
• Bell, Virgin, The Source Retail Store experience

Job Details:

• Job ID: BCEJP00013908
• Duration: 6-12 Months