Project Manager Assistant

ServiceMaster Clean of Fraser Valley; City of Langley; On-site; CAD 60,000 - 80,000; Full time

Job summary

A restoration and reconstruction company in Langley is seeking a File Manager to oversee claims processing and assist staff. The ideal candidate has 3–5 years of office experience, excellent communication skills, and a self-motivated attitude. Responsibilities include managing claims, handling customer communication, and maintaining supplies. This role offers mentorship, training opportunities, and benefits after three months of employment.

Benefits

One-on-one mentorship

Access to training opportunities

RRSP matching

Qualifications

• 3–5 years office experience.
• Ability to present information effectively.
• Demonstrated ability to solve problems.

Responsibilities

• Receive and open new claims.
• Assist with staffing issues daily.
• Monitor and maintain inventory of supplies.

Skills

Excellent verbal and written communication skills

Strong interpersonal skills

Problem-solving skills

Self-motivated

Ability to work effectively under high-pressure environments

Tools

MS Office

RMS

Xactimate

Job description

A mind built for excellence. A spirit built for service.

File Manager with Paul Davis

Role Overview

• Receive and open new claims
• Answer and field telephone calls in a professional and upbeat manner
• Receive and assist with staffing issues daily
• Maintain professional appearance and conduct of the operation
• Liaise and communicate with customers, clients, and vendors
• Receive and handle invoices and correspondence
• Collect receivables on current accounts
• Assist in ensuring margins and performance metrics are met
• Monitor and maintain inventory of supplies

Key Qualities

Why the team needs you? If you love helping people in their time of need, this is the job for you. Build foundational relationships based on trust, actively listen, and find ways to support a team to oversee several projects simultaneously. We also want a fun personality that enjoys getting results with others.

Why join the team? We are an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. Built upon principles of customer service, dynamic decision‑making, and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our vision, mission, and values to be more than just a service provider.

Compensation and Benefits

• One‑on‑one mentorship
• Full orientation program
• Access to Paul Davis University and regular training opportunities
• Benefits after three months and sick days with flexible schedule
• RRSP matching

Qualifications

• 3–5 years office experience
• Excellent verbal and written communication skills
• Strong interpersonal skills
• Ability to effectively present information in one‑on‑one, small or large group situations to customers, homeowners, and employees in the organization
• Demonstrated ability to solve problems and make prudent decisions
• Strong knowledge of MS Office, RMS, and Xactimate

Desired Skills

• Self‑motivated to get results
• Loves working with staff, clients, and trades
• Effectively schedules ahead while maintaining flexibility
• Thrives under high‑performance environments
• Excellent interpersonal skills
• Is succinct and professional with written communication
• Enjoys taking care of others in their time of need

Values

• Deliver what you promise
• Respect the individual
• Have pride in what you do
• Practice continuous improvement

Vision

To provide extraordinary care while serving people in their time of need.