Project Manager

Nexus Systems Group Inc.; Toronto; On-site; CAD 80,000 - 120,000; Full time

Job summary

A technology consulting firm is looking for an experienced Project Manager in Toronto to oversee project delivery in compliance with client policies. You will handle both Agile and Waterfall projects, focusing on Contact Centre strategies. Ideal candidates should possess a degree in a related field and a PMP designation, alongside strong MS Office skills. This role is crucial in ensuring project success and stakeholder communication.

Qualifications

• 5-10+ years of project management experience with Agile and Waterfall.
• Experience with Contact Centre operations and retail banking products.
• Strong MS Office skills and presentation abilities.

Responsibilities

• Ensure project adherence to client policies and deliver on time.
• Create business cases and organize workstreams.
• Manage project scoping and define governance.

Skills

Project Management

Agile methodologies

Waterfall methodologies

Voice & Non-Voice channels

MS Office Suite

Problem-solving

Communication

Education

Bachelor's degree in a related field

PMP Designation

Tools

MS Project

Job description

Typical Day in Role

• Ensures project adherence to client project management policies and standards and delivers on time, scope and budget.
• Create business cases as appropriate with client's PMO guidelines.
• Organize appropriate workstreams and RACIs to ensure clear roles and accountabilities.
• Managing project scoping, ensuring that objectives, deliverables, assumptions, dependencies, and constraints are clearly defined and documented.
• Identifying required team members. Defining project governance and identifying senior stakeholders to form steering committees. Preparing Steering Committee documentation, presentations, and chair meetings.
• Establishing a strong working relationship with the internal client(s) for each assigned project. Working with them to articulate and document the desired business outcomes.
• Preparing Project Management documentation, including project charter, schedule, budget, communication plan, risk assessment, among other documents, as well as integrated project plan.
• Coordinating the definition of the project’s business requirements with the business leads/subject matter experts. Providing guidance and support to quickly move projects from concept to detailed requirements and executive approval.
• Facilitating discussions to ensure resolution of any issues, alignment, clarification.
• Ensuring project key deliverables / components / activities such as business requirements definition, testing plan, implementation plan, business change management plan, etc. are reviewed, discussed, and approved by the appropriate parties/individuals.
• Partner closely with all key stakeholders to ensure integrated project plan holds all key milestones.
• Managing overall project execution phase (i.e. creating a robust project plan, identifying project dependencies, integrating project’s components, tracking activities to the project plan, etc.).
• Proactively managing, raising and resolving project risks and issues. Defining and executing mitigation plans, jointly with team members and sharing at appropriate governance committees.
• Managing, tracking, and reporting on the project budget as applicable. Preparing monthly cost/expenses forecast, quarterly accruals and year end carry forwards.
• Preparing Executive level presentations to communicate project status to the Team Members/Senior Management. Preparing project communication documentation such as project’s dashboard, meeting minutes, etc.
• Ensuring adherence to the Project Change Management process.
• Leading operational and financial activities to formally close the project. Ensuring the successful transition from “project” to “ongoing process”, in coordination with all involved parties.
• Provide leadership and direction to the project team members. Keep them motivated to accomplish the established goals. Leverage available resources in a manner that maximizes performance and productivity within the Team.

Must Have Skills

• 5-10+ years of experience as Project Manager with both Agile and Waterfall project experience.
• Recent experience working with Contact Centre strategies, processes, operations, Voice & Non-Voice channels, technologies, and industry trends.
• Strong level PC/software skills, particularly in MS Office suite (Excel, PowerPoint) and project/process design and administration tools (MS Project or equivalent) with demonstrated experience creating Executive level presentations.
• Recent business and/or technical background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels.

Nice-To-Have Skills

• Knowledge of TSYS an asset
• Knowledge of client\'s standard project processes in an asset

Soft Skills

• Strong initiative, forward thinking and creative problem-solving skills with the ability to create or stimulate customer focused strategies.
• Strong communication skills, energetic, self motivated, with the ability to successfully create a collaborative process across various stakeholders internal and external to the Contact Centre.
• Proven ability to manage complex in a fast paced, dynamic work environment.
• Excellent organization and communication skills with the ability to create clear, concise Executive level PowerPoint presentations.
• Able to create structure out of ambiguous situations.

Degrees or certifications

• Bachelor\'s degree in a related field (experience is a priority)
• PMP Designation (or higher level of experience)
• Other project management related designations are an asset