Program Partnership Lead

G Adventures; Toronto; On-site; CAD 80,000 - 100,000; Full time

Job summary

A travel company in Toronto is seeking a Partnership Manager to lead collaboration with partners, ensuring quality in trip delivery and enhancing customer experience. The ideal candidate will have over 6 years of experience in travel sales, exceptional communication skills, and a passion for service. Competitive salary and benefits are offered, alongside opportunities for learning and growth.

Benefits

Competitive salary

Competitive benefits package

Birthday day off

Vacation time

Enhanced Parental Leave

Learning and growth opportunities

Employee Resource Groups

Qualifications

• 6+ years of relevant travel sales, product and/or operation experience.
• Superior knowledge of the global tourism market.
• Exceptional writing and proofing skills.

Responsibilities

• Manage partnership relationships and improve customer experiences.
• Ensure proper delivery of brand guidelines and trip standards.
• Oversee operational delivery of product requirements.

Skills

Travel sales experience

Customer service

Project management

Communication skills

Team collaboration

Job description

Overview

G Adventures is the world’s largest small-group adventure travel company and we’ve been making epic travel memories happen on all seven continents for over 30 years. Our mission is simple: to change lives through travel. And not just our travelers’ either. Since day one, our tours have been built to establish meaningful relationships with local communities, directly benefiting the people and places we visit at every step of our tours. With the demand for travel coming back strong, we are set up and excited for this next chapter in our company’s story — and we’d love for you to be a part of it. Our DNA revolves around building, nurturing, and developing a diverse culture of people and a true sense of belonging, where everyone is encouraged to bring their authentic self to work each and every day. You’ll have the opportunity to grow your career, and yourself, alongside a passionate, talented, and welcoming community that works hard to spread goodness around the world. If all that sounds like your kind of thing, well, we can’t wait for you to join us.

Partnership Management and Collaboration

• Be the expert representing G to our partner & representing the partner to G
• Work closely with the Partnership Lead (Brand & Marketing) on Partnership success
• Work closely with partners to proactively communicate changes, updates and action plans meant to improve the customer experience.
• Work closely with Global CEO management to ensure CEOs have all the tools and information needed to deliver a positive trip experience.

Product and Operation Quality Control

• Own the resolution of improper delivery of trip standard with all stakeholders
• Own the proper delivery of brand guidelines for all trips within the partnerships
• Work closely with all internal stakeholders to plan and execute product improvement and development plans and manage timelines
• Communicate product improvement plans or changes with partner organizations
• Read and analyze trip evals to identify potential patterns that can impact the positive customer experience on trip experience
• Work with regional operations, Buying, CEO management, and Customer Solutions to assure the quality delivery of trips based on PRD and trip design and details.

Timeline, Data Documentation Requirements

• Manage data loading integrity and timeline between organizations
• Ensure all partner supply chain requirements are met and that G is in compliance with contractual obligations. Oversight of any partner requested audits and communicate results and resolutions
• Act as advocate and liaison for any software development needs to address operational delivery of product requirements.

Content Review and Approval

• Work with Product to update trip details based on operational realities, changes and needs.
• Review requested product changes from the field and communicate as needed with stakeholders

Health, Safety and CIM

• Be available to help Manage and communicate on CIM
• Work closely with all stakeholders internally and externally on communications relating to Safety, security, CIM and cancellations.

Experience

• 6 + years or more of relevant travel sales, product and/or operation experience
• Superior knowledge of the global tourism market
• Commitment to a high level customer service experience
• Proven ability to build and implement processes
• Exceptional communication skills with both internal and external forms
• Proven experience in administrative and project management
• Exceptional writing and proofing skills
• Enthusiastic attitude with the drive to embrace and lead change and represent partner interest within the organization.
• Experience with the buying, product and operations cycle and process
• Able and willing to travel as role necessitates
• A team player that understands how to collaborate and build strong relationships.

Benefits

• Competitive salary commensurate with the role
• Competitive benefits package
• Birthday day off
• Vacation time for you to recharge
• Enhanced Parental Leave
• Learning and growth opportunities
• Employee Resource Groups

Applicable based on location

G Adventures is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants.