Program Manager, Business Transformation

Loblaw Companies Limited; Toronto; On-site; CAD 90,000 - 120,000; Full time

Job summary

A leading retail company in Toronto is seeking a Program Manager to drive large-scale transformations across business units. This role is crucial for aligning project outcomes with strategic goals. The ideal candidate should have over 7 years of program management experience and possess PMP or PgMP certification. Responsibilities include developing clear objectives, maintaining governance, and mitigating risks. The position offers a full-time commitment and is temporary with benefits, ideal for individuals passionate about making a substantial impact in the retail sector.

Benefits

Purchase discount program

Competitive pay

Online learning through Academy

Qualifications

• 7+ years of experience in program or project management, ideally in large-scale business transformation.
• Strong business acumen with the ability to connect operational details to strategic objectives.
• Exceptional communication skills, able to distill complexity into clear insights.

Responsibilities

• Translate high-level business goals into clear, measurable objectives.
• Lead the cadence of steering committees and ensure risks are tracked.
• Identify risks that could impact achieving business outcomes.

Skills

Program governance

Risk management

Communication

Business acumen

Decision-making

Prioritization

Education

PMP and/or PgMP certification

Tools

RAID management

Program charters

Job description

Location: 243 Consumers Road, Toronto, Ontario, M2J 4W8

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day. With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

We are hiring a Program Manager to help drive a large-scale, multi‑business unit transformation. This role will be central to ensuring that the program delivers not just projects, but sustainable business outcomes. You will bring structure, clarity, and foresight to complex, interdependent initiatives, ensuring risks are surfaced early and objectives remain aligned across all stakeholders.

The successful candidate will blend program governance discipline with a strong sense of business impact. You will help formalize objectives, balance priorities across workstreams, and provide decision‑making frameworks that enable leadership to steer the transformation effectively.

What You’ll Do

• Align and structure objectives: Translate high‑level business goals into clear, measurable objectives that guide program activities and resource allocation.
• Maintain program governance: Lead the cadence of steering committees, reporting, and cross‑workstream coordination, ensuring risks and decisions are tracked and acted upon.
• Identify and mitigate business risks: Surface risks and dependencies that could impact the achievement of outcomes, not just project timelines, and develop mitigation strategies.
• Balance competing priorities: Facilitate resource and budget trade‑offs across workstreams, ensuring decisions reflect both near‑term needs and long‑term objectives.
• Provide decision support: Create clear reporting, insights, and recommendations to equip executives with the context they need to make informed choices.
• Document and communicate discoveries: Capture new risks, opportunities, and business implications as they emerge, ensuring transparency and accountability across the program.
• Foster alignment: Ensure that workstream deliverables and sequencing stay connected to the overarching business case and transformation vision.

What You Bring

• 7+ years of experience in program or project management, ideally in large‑scale business transformation or multi‑business unit environments.
• PMP and/or PgMP certification.
• Strong business acumen with the ability to connect operational details to strategic objectives.
• Proven experience with program governance, risk management, and benefits realization frameworks.
• Exceptional communication skills, able to distill complexity into clear insights for diverse stakeholders.
• Experience balancing competing priorities across shared resources and budgets.
• Comfort with structured tools and methodologies (e.g., RAID management, program charters, RACI, financial tracking).

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate‑Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type: Full time

Type of Role: Temporary with Benefits (Fixed Term)

Shoppers Drug Mart Inc. recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired. In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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