Program Manager

Sanmina-SCI Systems de México; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading electronic manufacturing firm in Ottawa is seeking a Program Manager to oversee customer programs and enhance strategic relationships. The ideal candidate will focus on managing client expectations, overseeing performance metrics, and leading cross-functional teams to ensure customer satisfaction. Required qualifications include a degree in engineering or business administration and over 5 years of project management experience in electronics manufacturing. The role promotes an engaging work environment, aligning with the company’s commitment to excellent customer service.

Qualifications

• 5+ years’ experience in Program/Project Management within an electronics contract manufacturing environment.
• Experience with complex integration, high power applications, mechanical systems.
• Strong knowledge of product pricing, quoting, and contract negotiation.

Responsibilities

• Manage client relationships to ensure customer satisfaction.
• Monitor performance on metrics including profitability, on-time delivery, and quality.
• provide budget analysis and coordinate activities between clients and company personnel.

Skills

Customer contract negotiation

Problem resolution skills

Leadership

Business acumen

Strategic vision

Technological proficiency

Excellent database management skills

Education

Post-secondary degree in engineering or business administration

Tools

Oracle ERP

Agile PLM systems

Job description

The Program Manager works directly with strategic customers, plant management and internal customer-focused teams to develop and implement account strategies in order to delight our customers and provide a world class customer experience. The Program Manager is responsible for managing overall customer programs for assigned accounts through high level leadership of cross-functional teams comprised of Buyers, Material Planners, Test, Manufacturing and Quality Engineers. The Program Manager plays a key role in broadening and advancing customer relationships. The role is responsible for improving and optimizing all key account metrics.

ESSENTIAL JOB DUTIES

• Managing the client relationship and expectations to ensure customer satisfaction related to ongoing business relationships
• Ensuring that performance on key metrics meets or exceeds requirements and/or customer expecations, inclusive of inventory turns, E&O recovery, profit margins, revenue stability and growth, management of customer against contractual terms, on time delivery, quality performance, and accounts receivable collection.
• Ensuring that all information and communication necessary to the customer is provided in a timely manner
• Providing budget analysis, labour planning and coordination of activities between client and company personnel
• Managing supply/demand plans to ensure all deliverables are coordinated to support on time delivery against Sanmina commitments
• Coordinate and deliver quotations to sales organization and/or customers
• Ensure execution against contractual requirements
• Monitoring programs from initiation through delivery to meet revenue and cost projections
• Recommending and driving programs for quality improvement, productivity, and cost reduction to maximize competitive economics for both SSCI and customers
• Driving increased customer engagement of Share of Wallet growth and new program on boarding

REQUIREMENTS

• Completion of a post-secondary degree in engineering, business administration, or a related discipline.
• 5+ years’ experience in a Program/Project Management role within an electronics contract manufacturing environment.
• Experience/knowledge with complex integration, high power applications, enclosures, and mechanical systems.
• Experience transferring large complex custom manufacturing programs between facilities.
• Strong working knowledge of complex manufacturing systems, assembly and test processes, schedules and scheduling requirements, and program management techniques and tools.
• Excellent customer contract, negotiation and problem resolution skills.
• Experience with critical path and dependency charts and flow charting.
• Strong knowledge of product pricing, quoting, contracts and contract negotiation.
• Excellent database management, computer and presentation skills.
• Proven ability to provide leadership, guidance to others and mentor for Customer Focus Team
• Proven successful track record in the following areas:
  • Business Acumen – the ability to understand and analyze business issues and trends associated with manufacturing electronic and PCB assemblies, along with their industry and customer implications.
  • Strategic vision – the ability to understand and develop a strategic plan with an understanding of financial and people resources required, and to define contingencies to align with Sanmina’s strategic plans.
  • Technological Proficiency – the ability to understand and apply manufacturing technologies and solutions to provide Sanmina’s customers with competitive advantage.
  • Competitive Adeptness – the ability to understand and build upon Sanmina’s value proposition in order to maximize competitive advantage.

PREFERRED QUALIFICATIONS

• Multi-disciplinary experience in Engineering, Project/Account Management, Sales, and/or Operations is a significant asset to this role.
• Knowledge of Oracle ERP and Agile PLM systems would be a strong asset.

OTHER REQUIREMENTS

Able to obtain your Controlled Goods Certification, as well as International Traffic in Arms Regulations (ITAR) and Defense Federal Acquisition Regulation Supplement (DFARS) Clearance.

Sanmina welcomes and encourages applications from persons with disabilities. In accordance with the guidelines established under the Accessibility for Ontarians with Disabilities Act (AODA), accommodations are available on request for candidates taking part in all aspects of the selection process.