Program Coordinator, Grief and Bereavement - Full-time

VON Canada (Ontario); Northeastern Ontario; On-site; CAD 45,000 - 55,000; Full time

Job summary

A community care organization is seeking a Coordinator for their Grief & Bereavement Care program. This role involves providing support, managing staff, and developing program plans. Ideal candidates should possess a diploma in Health/Social Science and have experience in community care. Strong organizational and communication skills are essential. This position will be based in Northeastern Ontario.

Qualifications

• 2-3 years of related experience in community and health-based care.
• 1-2 years of experience in program planning and evaluation is an asset.
• Experience or understanding of the not-for-profit healthcare environment is an asset.

Responsibilities

• Provide support to the Grief & Bereavement Care program.
• Manage volunteers and staff within the program.
• Create and prepare financial and statistical reports.

Skills

Commitment to confidentiality

Knowledge of social and health care resources

Event planning experience

Excellent communication skills

Organizational skills

Customer service skills

Problem-solving ability

Education

Post Secondary Diploma in Health/Social Science

Tools

Windows OS

MS Office Suite

Job description

Job Summary

The Coordinator is responsible for providing support to the Grief & Bereavement Care program and its Manager(s) as well as providing leadership and coordination of the day-to-day operations within the framework of VON philosophy, policies, procedures, standards, and quality management.

Key Responsibilities

• Ensures the provision of cost-effective client services and programs.
• Assesses clients for service needs, monitors service delivery and contributes to the development, evaluation and promotion of the program.
• Develops and implements program plans to meet department needs.
• Manages volunteers and staff within the program, taking the lead in volunteer orientation, training and in-services within the framework of VON Quality Management standards.
• Maintains regular engagement with clients and other health partners to ensure programs meet community needs.
• Functions as a primary support contact between clients, health professionals, community support and internal team members.
• Tracks and reports the result of program plans and team efforts on a timely basis to the relevant supervisor and internal stakeholders.
• Supports financial accountability within assigned programs by maintaining program budgets.
• Creates and prepares financial and statistical trending reports for VON and funder obligations and for program analysis.
• Completes Disaster and Emergency Drills according to VON Disaster & Emergency program/policy.
• Plans and participates in multi-disciplinary meetings as required.
• Practices in accordance with the quality and risk management framework of VON Canada and Occupational Health and Safety legislation.
• Participates in health and safety training including WHMIS and applies this knowledge in the workplace.
• Ensures all workplace incidents are reported in a timely manner in accordance with legislation and VON policies and procedures for workplace injuries and incidents.
• Organizes and facilitates therapeutic activities and community information sessions.
• Builds and maintains positive, trusting relationships cross-functionally within the organization, clients, staff team and the community.
• Evaluates the impact and contributions of art-based collaboration based on program intervention to ensure the needs of all stakeholders are being met.
• Ensures standardized documentation and record management practices are in place and adhered to for the program.

Common Responsibilities

• Promotes the goals and values of VON and their role as an integrated community care provider.
• Promotes a safe and healthy workplace ensuring workplace conduct and activities are in accordance with the provincial Occupational Health and Safety Act and Regulations and compliant with the VON Safety Management System, including all Policies, Safe Work Practices and Procedures.
• Abides by all VON policies and work practices.
• Abides by all confidentiality and protection of personal information policies, regulations and practices and ensures appropriate safeguards are in place within their role.
• Works in collaboration with other staff in a team approach to service delivery.

External and Internal Relationships

• Timely communication and follow up with clients, and community partners/professionals as required.
• Timely communication and follow up with internal staff.

Education, Designations and Experience

• Post Secondary Diploma in Health/Social Science discipline or the equivalent combination of qualifications/education.
• 2-3 years of related experience in community and health-based care.
• 1-2 years of experience in program planning and evaluation is an asset.
• Experience in volunteer administration an asset.
• Experience or understanding of the not-for-profit healthcare environment is an asset.

Skill Requirements

• Demonstrated commitment to working in an environment with high confidentiality and discretion.
• Demonstrated knowledge of the social and health care services network and community resources, as well as a proven ability to build strong relationships within the community.
• Successful completion or qualifying status in an art therapy (including but not limited to visual art, music or dance) from a recognized program, or equivalent would be considered an asset.
• Demonstrated ability to lead, manage and motivate positive change for Grief and Bereavement Care clients; foster high levels of engagement, retention and innovation is considered an asset.
• Event planning and group facilitation experience.
• Experience with children and teens living with grief is an asset.
• Knowledge of other agencies and organization in the region.
• Excellent oral and written communication skills.
• Able to work both independently and within a team.
• Strong organizational skills with an ability to prioritize, multi-task and handle competing deadlines.
• Strong customer service skills.
• Ability to problem solve and adjust to rapidly changing priorities in a deadline.
• Proficiency in Windows OS and MS Office Suite programs.
• Must demonstrate attention to detail.

Other

• Must have personal vehicle and possess both a current driver’s license and proof of vehicle insurance.
• A current and original copy of a satisfactory Criminal Records Check is required.
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required.
• Ability to speak French is an asset in French Designated areas.
• The use of Personal Protective Equipment (PPE) may be required.

Working conditions and physical demands

This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants)

If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s). If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates.