Professional Services Expert - ElectionBuddy

Beacon Software; Canada; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A progressive voting solutions provider is looking for a Professional Services Expert to join their growing team in Canada. This role involves designing and delivering election services, managing customer relationships, and providing top-tier training. Candidates should have 1-3 years of experience in customer service, excellent communication skills, and the ability to travel frequently for on-site events. Enjoy competitive pay, health benefits, and a supportive team environment focused on impactful work.

Benefits

Competitive pay

Extended Health Benefits

Flexible work schedule

Exciting travel opportunities

Qualifications

• 1-3 years of strong customer service experience and a passion for helping people.
• Valid passport and the ability to travel 25-35% for on-site voting events.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Building strong customer relationships and helping organizations create smooth, high-integrity votes tailored to their needs.
• Guiding customers through their full ElectionBuddy experience, from setup to launch, with clear, friendly support.
• Hosting virtual and on-site voting sessions, ensuring accuracy and confidence in every step.

Skills

Customer service experience

Excellent communication skills

Problem-solving ability

Adaptability

Job description

Professional Services Expert - ElectionBuddy

Canada

We are growing our team in Toronto, San Francisco, and New York. Apply below.

Professional Services Expert

What is ElectionBuddy?

Recent global events have ignited a digital revolution in the election industry, and we’re at the center of it. Around the world, voters are calling for one simple but powerful change: the ability to cast their ballots, quickly, securely, and effortlessly. From electing leaders to weighing in on defining decisions, people want instant access and immediate results.

That’s where we come in! Our core purpose Accessible Democracy Around the World, and our commitment to ensuring every voice can be heard, no matter where they live or what barriers stand in the way. If you’re driven by meaningful impact and energized by the chance to shape the future of how people vote, we’d love to have you on this journey!

Our highly supportive and collaborative team creates an exciting, energetic place to grow your career. We thrive because we set the bar high, work with purpose, and bring on smart, passionate people who live our core values. Life at ElectionBuddy moves fast (in the best way!) with big opportunities, meaningful challenges, and plenty of rewards along the journey. We’re looking for A players who want a fulfilling career and are as passionate and excited as we are to get us to the next level!

Where Purpose Meets You

If you’re that standout Professional Services Expert we’re looking for to join our fast‑growing, dynamic team, you’ll help design and deliver elections across the globe, working 1‑on‑1 with customers to craft smart solutions for their election and meeting needs. If you love helping people and want a career that’s anything but ordinary, you’re going to feel right at home here.

Get ready for some amazing travel opportunities! You’ll visit new places, support clients on‑site, and experience different cities and communities as you run elections, meetings, and deliver consultations. This isn’t your typical desk job! This is your ticket to seeing the world while doing meaningful work that ensures every voice is heard.

In your first 3 months, you’ll dive right in:

• Building and launching election and meeting votes from start to finish
• Supporting on‑site and remote voting
• Leading customer consultations
• Delivering smooth implementations and providing top‑tier training to ElectionBuddy’s managed customers

By your 6‑month mark, you’ll be confidently managing your own projects, offering expert‑level insights, and becoming a trusted advisor to customers around the world!

Not familiar with election concepts yet? No problem!

If you’re passionate about fairness, exceptional customer service, and making sure every vote counts, we’ll give you everything you need to succeed. Our accelerated 3‑6 month ElectionBuddy Academy program will fully immerse you in our platform, industry regulations, and the wide range of organizations we support. You’ll come out prepared, confident, and ready to shine as an elections expert.

Join us, grow with us, travel with us, and help shape the future of voting worldwide!

Key Accountabilities

As a Professional Services Expert, you’ll be:

• Building strong customer relationships and helping organizations create smooth, high‑integrity votes tailored to their needs
• Guiding customers through their full ElectionBuddy experience, from setup to launch, with clear, friendly support
• Hosting virtual and on‑site voting sessions, ensuring accuracy and confidence in every step
• Serving as the main point of contact during election setup and voting, answering questions, and solving issues
• Delivering certified results as an independent scrutineer to ensure fair, free, and democratic elections
• Collaborating with internal teams to improve processes, document findings, and support new team members

Candidate Profile: Skills and Qualifications

• 1‑3 years of strong customer service experience and a passion for helping people
• Valid passport and the ability to travel 25‑35% for on‑site voting events
• Excellent verbal, written, and interpersonal communication skills
• A talent for problem‑solving and explaining complex concepts simply
• Comfort working in fast‑paced environments with changing priorities
• Confidence working independently and collaboratively within a supportive team
• Curiosity, enthusiasm, and a desire to learn the ins and outs of elections, meeting votes, and our platform
• Help First: Strong soft skills and a talent for understanding and managing customer expectations
• Roll With It: Adaptable, quick‑thinking, and energized by change and variety
• Do It Well: Excellent communication, fast and accurate typing, and top‑notch time management to juggle multiple priorities
• Be Curious: Love solving problems, meeting new people, and working independently to find great solutions
• Enjoy the Journey: Results‑driven, motivated by success, and excited to celebrate wins with customers and teammates

Location

We’re looking to grow our West Coast Canadian Team (Alberta, British Columbia, or nearby areas) to stay closely connected with our customers and their time zones. Enjoy a flexible mix of virtual and on‑site work, and even traveling internationally to support customers globally.

Bonus: Being near a major Western Canadian airport makes your adventures (and work travel) even easier. Join us and help shape elections around the world!

Why You’ll Love Working With Us

• Competitive pay and recognition for your contributions
• Extended Health Benefits to keep you feeling your best
• Flexible work with a mix of remote and on‑site opportunities
• Exciting travel to meet customers and support global initiatives
• Fast‑track learning with ElectionBuddy Academy and mentorship
• Supportive, collaborative, and high‑energy team that celebrates success
• Driving real impact by helping organizations run fair, secure votes
• Professional growth, especially in client relationships, problem‑solving, and project management