Production Support Assistant

iA Financial Group; Winnipeg; Hybrid; CAD 40,000 - 50,000; Part time

Job summary

A financial services organization in Canada is seeking a Production Support Assistant for a 5-month contract. This role provides essential administrative support, ensuring accurate processing of insurance and investment policies. Ideal candidates will have strong attention to detail, excellent communication skills, and experience with data entry using Microsoft Office and Zendesk. The position offers a hybrid work environment, allowing for up to 3 days of remote work weekly.

Benefits

Hybrid work environment

Opportunities for skill development

Qualifications

• Previous experience in administrative or operations support is an asset.
• Ability to follow established procedures and meet deadlines.
• Comfortable with high volume, repetitive tasks.

Responsibilities

• Enter and update data in PPI back office for new/modified applications.
• Order underwriting requirements for insurance policies.
• Manage and respond to emails using Zendesk.

Skills

Attention to detail

Data entry accuracy

Organizational skills

Verbal communication

Written communication

Interpersonal skills

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

Zendesk

Job description

Job Description PPI company overview:

PPI (an independent subsidiary of iA Financial) is an Insurance Marketing Organization that sits between independent advisors and insurance companies. From coast-to-coast, we provide value-added services and support such as digital tools, education, marketing, and processing, to help advisors elevate and grow their business with a socially responsible mindset.

At PPI, each day you have the opportunity to make a meaningful difference when you support our independent insurance advisors in providing financial security and peace of mind to their clients: Canadian families and businesses.

When you join PPI you will be part of a diverse, inclusive and equitable place to work that values different perspectives. You will benefit from a culture that is people-focused, inclusive and collaborative with opportunities to learn and develop your skills, develop your career and make a meaningful impact.

Our people drive our progress through innovative ideas and a commitment to excellence. We work hard and always ensure we have fun along the way.

PPI is pleased to provide employees with the flexibility of a hybrid work environment. This role is eligible for working from home up to 3 days per week.

For more information about PPI visit: www.ppi.ca

Production Support Assistant

The Production Support Assistant provides administrative and operational support to ensure accurate and timely processing related to insurance and investment policies including maintaining data integrity, facilitating communication between carriers and internal teams, and managing routine operational tasks to enable smooth client servicing and business operations.

This is a contract position of approximately 5 months.

Key Responsibilities

• Enter and update data in PPI back office for new or modified insurance and investment application and policies.
• Order underwriting requirements for insurance policies where necessary.
• Facilitate policy and client listings by coordinating with insurance carriers.
• Manage and respond to emails using Zendesk, an email and ticketing solution to manage work.
• Support integration and maintenance of carrier data feeds in partnership with team.
• Assist with additional administrative responsibilities, duties and special projects as identified.

Education, Experience and Skills

• Previous experience in administrative or operations support is an asset.
• Strong attention to detail and accuracy in data entry.
• Ability to follow established procedures and meet deadlines.
• Highly organized, dependable, and comfortable with high volume, repetitive tasks.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with a demonstrated ability to develop and maintain relationships and work within a team environment.
• Ability to represent self, office and organization in a professional, positive manner at all times.
• Ability to handle sensitive and confidential information in a professional manner.
• Proficiency with Microsoft Office programs; Outlook, Word, Excel.

We thank all applicants for applying, however, only those selected for an interview will be contacted. Your resume may be used for other vacancies.

Location(s) Toronto, Ontario Other Possible Location(s) Calgary, Alberta, Edmonton, Alberta, Winnipeg, Manitoba

Company PPI Management Inc. Posting End Date 2025-12-12

Company Overview

iA Financial Group* is the strength of a company with a human side, with its over 8,000 employees. Together, we have earned the trust of our more than four million clients and 25,000 advisors who have chosen us for their insurance, savings, and wealth management.

With over $200 billion in assets and half a billion invested in technological innovation, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 125 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.

At iA, we’re invested in you.

* iA Financial group includes the following entities: iA Services financiers, iA assurance auto et habitation, iA Gestion privée de patrimoine, PPI Management, Investia, iA Gestion de placements, Prysm, iA Clarington, Michel Rhéaume et associés, Garanties Nationales, WGI Manufacturing, WGI Service Plan Division, Lubrico, iA Financement auto

Our Commitment to Diversity and Inclusion

At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.

Please note that if you need help or assistance to make the recruitment process more accessible for you, please Contact us here. Someone from our team will be happy to assist you with your needs.