Production Coordinator

CSN Collision; Brantford; On-site; CAD 60,000 - 70,000; Full time

Job summary

A leading collision repair provider in Brantford is looking for a Production Coordinator to oversee the repair process from start to finish. You will ensure an efficient, safe, and high-quality repair process by coordinating across all departments. Candidates should have 2-3 years of experience in the automotive industry, familiarity with Mitchell Connect and Audatex, and excellent customer service skills. This full-time role offers opportunities for career advancement in a dynamic environment.

Qualifications

• 2-3 years of experience in the automotive or collision repair industry.
• Knowledge of insurance DRP practices/guidelines.
• Professional appearance and excellent customer service skills.

Responsibilities

• Coordinate repairs from start to finish.
• Keep technician staff efficient, track efficiencies, and ensure appropriate work distribution.
• Conduct quality control checks throughout the repair process.

Skills

Experience in automotive or collision repair industry

Customer service skills

Proficiency in Microsoft Office Suite

Education

Up-to-date compliance training

Valid Class 5 Driver's License

I-CAR training

Tools

Mitchell Connect

Audatex

Advanced repair planning systems

Job description

About CSN Collision

CSN Collision safely repairs more than 200,000 vehicles a year, helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like-new condition. Since 2002, CSN has grown to become the leader in collision repair with over 400 collision repair centres across Canada, the USA, and Italy.

Summary

The role of the Production Coordinator is to oversee the entire repair process from start to finish. As a Production Coordinator, you will work with all departments within the collision facility to facilitate an efficient repair process. Your main role is to ensure an efficient, safe, and high-quality finished product.

Primary Objectives of the Role

• Coordinate repairs from start to finish.
• Maintain a sense of urgency regarding completion of targets.
• Adapt to changing priorities and moving targets.
• Keep technician staff efficient, track efficiencies, and ensure appropriate work distribution to maximize throughput.
• Ensure technicians have the necessary resources to proceed with repairs.
• Plan for scheduled repairs proactively, including parts staging and selecting paint codes/variants.
• Work with all departments for smooth repair flow.
• Understand performance KPIs (Touch time, Cycle Time).
• Focus on process improvements to eliminate bottlenecks and barriers.
• Conduct production or pitch meetings with technical staff to set expectations and guide repair flow and targets.
• Prioritize repairs to meet shop targets.
• Assist with supplements according to shop policies.
• Research repairs against OEM procedures and provide technical documentation to staff.
• Hold production/pitch meetings with front-end staff to review WIP status and provide updates to insurers and customers.
• Engage estimators with the technical team to improve estimating skills.
• Monitor shop safety and ensure health and safety guidelines are followed.
• Maintain shop cleanliness and proper disposal of materials.
• Conduct quality control checks throughout the repair process to ensure repairs meet estimates.
• Participate in scheduling to ensure balanced production.
• Ensure vehicles are stored safely, covered, and locked as required.
• Arrange sublet services such as calibrations, tinting, PDR, wheel services, alignments, and film applications.
• Identify opportunities for advanced repair planning (ARP).

Technical Knowledge

• Utilize Mitchell Connect and Audatex software.
• Understand the repair process flow within the shop.
• Have an in-depth understanding of OEM procedures.
• Follow health and safety guidelines.

Qualifications and Experience

• Up-to-date compliance training (AODA, WHMIS, Worker Health and Safety, Workplace Violence and Harassment, PIPEDA).
• Experience with Mitchell Connect and Audatex (additional systems can be added).
• 2-3 years of experience in the automotive or collision repair industry.
• Valid Class 5 Driver's License.
• Knowledge of insurance DRP practices/guidelines.
• I-CAR training (specific type to be clarified).
• Proficiency in Microsoft Office Suite and other relevant software.
• Professional appearance and excellent customer service skills.
• Experience with advanced repair planning systems.

Disclaimer

This job description may not include all duties and responsibilities and may evolve as CSN continues to grow.

CSN is an equal opportunity employer committed to diversity and inclusion. We provide accommodations for applicants with disabilities during the recruitment process upon request.

If your background and experience align with this role, we encourage you to apply and join our talent community for future opportunities. We look forward to potentially working together.