Product Owner

Versaterm; Ottawa; On-site; CAD 80,000 - 100,000; Full time

Job summary

A leading public safety solutions company in Ottawa is seeking a Product Owner to oversee critical systems for police and emergency services. You'll manage the product backlog and collaborate with cross-functional teams to ensure high-quality software delivery. The ideal candidate has 2+ years of experience in a similar role and a strong understanding of Agile frameworks. A great opportunity to contribute to community safety.

Benefits

Inclusive work environment

Commitment to diversity and equity

Qualifications

• 2+ years of experience as a Product Owner or in a similar role.
• Strong understanding of Agile frameworks like Scrum or Kanban.
• Experience with public safety software is a plus.

Responsibilities

• Work closely with the Product Manager to translate product strategy.
• Manage the product backlog and prioritize tasks.
• Collaborate with development teams to clarify requirements.

Skills

Agile frameworks

User story writing

Communication skills

Organizational skills

Collaboration

Education

Bachelor’s degree in Computer Science or relevant field

Tools

JIRA

Confluence

Job description

Versaterm is a global public safety solutions company helping agencies transform how they serve their communities. Since 1977, we’ve been building an ecosystem of intuitive tools designed for public safety agencies, forensic labs, court systems, schools and other institutions. Through purposeful integrations and a selective growth strategy, we focus on improving workflows to help our customers achieve more efficient operations, better service and more just outcomes.

Our teams are driven by innovation, expertise and an unwavering commitment to customer success. As we continue to grow and expand our ecosystem, you’ll have the opportunity to contribute to solutions that enhance community safety and transform the future of public safety technology. If you’re passionate about making a meaningful difference, we’d love to hear from you.

The Role

As a Product Owner at Versaterm, you will help shape the mission-critical systems that serve as the backbone for Police, Fire, and EMS. Our Computer-Aided Dispatch (CAD) and Records Management Systems (RMS) power 911 response, incident management, and the records that keep communities safe. The Product Owner serves as the key liaison between the software development team and the Product Manager. This role is responsible for ensuring that product requirements are effectively communicated, prioritized, and executed by the development team. The Product Owner focuses on managing the product backlog, defining user stories, and facilitating Agile processes to deliver high-quality software products that align with the broader product strategy defined by the Product Manager.

What You’ll Do

Collaboration with Product Manager

• Work closely with the Product Manager to understand the product vision, goals, and high-level roadmap.
• Translate the product strategy into actionable tasks for the development team.
• Provide feedback on feasibility, timelines, product metrics, and technical considerations to support product planning.
• With the Product Manager, deliver complex software products from concept to launch as well as support continuous improvement on existing products.
• Own and manage the product backlog, ensuring items are well-defined, estimated, and prioritized.
• Create clear and detailed user stories with acceptance criteria based on requirements provided by the Product Manager and stakeholders.
• Continuously refine and update the backlog based on team feedback, changing priorities, and user insights.

Development Team Support

• Act as the primary point of contact for the development team, clarifying requirements and priority and resolving any questions during sprints.
• Support agile processes by attending Sprint Ceremonies and ensuring clear delivery of work for refinement and sprint planning.
• Collaborate with development to ingest technical debt.

Stakeholder Alignment

• Collaborate with the Product Manager, Business Analysts, Designers, and other stakeholders to gather input, define priorities, and manage expectations.
• Represent the voice of the customer to the development team and ensure features deliver maximum value to end-users.

Quality Assurance

• Review completed work to ensure it meets defined acceptance criteria and is aligned with the product vision.
• Partner with QA and testing teams to validate that deliverables meet quality standards.
• Analyze and evaluate development team processes, making recommendations for efficiency improvements.
• Use product metrics and team feedback to refine the backlog and adjust priorities.

What You’ll Bring

Required Skills & Experience

• Bachelor’s degree in Computer Science, Business, or related field. Advanced degree or relevant certifications (e.g., CSPO, SAFe PO) are a plus.
• 2+ years of experience as a Product Owner or in a similar role in software development and 5+ years business experience
• Strong understanding of Agile frameworks, particularly Scrum or Kanban.
• Proficiency in writing user stories, acceptance criteria, and maintaining a product backlog.
• Hands-on experience with tools like JIRA, Confluence, or similar.
• Technical background or hands-on experience with software development processes.
• Excellent communication skills, with the ability to articulate technical requirements to non-technical stakeholders.
• Strong organizational skills and attention to detail.

Impress Us With

• Experience with Aha! Product Management software
• Familiarity with software engineering concepts such as technical architecture, APIs, databases, and cloud platforms.
• Certified Scrum Product Owner (CSPO) or equivalent certification.
• Experience with Public Safety software such as Computer-Aided Dispatch (CAD) or Records Management Systems (RMS).

Versaterm is committed to building and supporting inclusion, diversity, and equity, and sustaining a barrier-free environment.Accommodations areavailable, on request, throughout all aspects of the selection process. These principles apply to the terms and conditions of employment at Versaterm. For detailed information on our accessibility policies, please [e-mail].

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