Product Manager, Data Pipelines

Twilio; Canada; Remote; CAD 253,000 - 373,000; Full time

Job summary

A leading communication platform is seeking a Product Manager for Data Pipelines to manage core components of their data infrastructure. The successful candidate will define strategy and improve delivery performance while working remotely. Ideal for professionals with over 5 years in product management and a strong technical background in data pipelines and API integrations.

Benefits

Competitive pay

Generous time off

Healthcare benefits

Retirement savings program

Parental and wellness leave

Qualifications

• 5+ years of product management experience in data infrastructure or SaaS.
• Proven success managing products that bridge technical capabilities and customer-facing use cases.
• Ability to translate complex technical concepts into clear business value.

Responsibilities

• Define and maintain the platform vision, strategy, and roadmap for Data Pipelines.
• Drive improvements in delivery performance and reliability.
• Enhance customer trust and platform transparency.

Skills

Product management in data infrastructure

Technical understanding of data pipelines

Collaboration and communication skills

Experience with customer-facing use cases

Job description

Overview

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our remote-first culture connects a global team with diverse experiences making a global impact each day. Your career at Twilio is in your hands.

See yourself at Twilio

About the job

As the Product Manager for Data Pipelines, you will own core components of Segment’s data movement layer, including our Connections product and the pipelines that underpin our Customer Data Platform (CDP). This role will bridge product, engineering, and go-to-market teams to ensure our data pipelines are robust, scalable, and differentiated in the market. This role requires a deep platform thinker who is passionate about solving data problems at scale (over 23 billion daily events), untangling complex domains, and navigating a vast partner ecosystem (500+ sources/destinations).

Responsibilities

In this role, you’ll:

• Define and maintain the platform vision, strategy, and roadmap for Data Pipelines
• Drive improvements in delivery performance and reliability, including addressing constraints of partner APIs, implementing system safeguards, and optimizing event processing.
• Enhance customer trust and platform transparency by introducing product-level features for data security, governance, and control.
• Identify and prioritize opportunities to improve efficiency through batching, delivery freshness, and quality assurance measures.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn’t followed a traditional path, don’t let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 5+ years of product management experience in data infrastructure, integration platforms, or large-scale SaaS.
• Proven success managing products that bridge technical platform capabilities and customer-facing use cases.
• Strong technical understanding of data pipelines, event streaming, and API integrations.
• Excellent collaboration and communication skills, with experience working across engineering, partnerships, and customer-facing teams.
• Ability to translate complex technical concepts into clear business value for diverse audiences.
• Experience working directly with CDP or integrations products
• Experience in highly-scaled data volume products

Location

This role will be remote, but is not eligible to be hired in CA, CT, NJ, NY, PA, WA.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

Compensation

Note: This role is open to candidates outside of certain states. The information below is provided for candidates hired in those locations only.

• Based in Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, Vermont or Washington D.C. : $184,500 - 230,700.
• Based in New York, New Jersey, Washington State, or California (outside of the San Francisco Bay area): $195,300 - 244,200.
• Based in the San Francisco Bay area, California: $217,000 - $271,300
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for benefits such as health care insurance, 401(k) retirement account, paid sick time, paid personal time off, and paid parental leave.

The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location.

Applications for this role are intended to be accepted until October 30, 2025, but may change based on business needs.

Why Twilio

Twilio thinks big. Do you? We solve problems, take initiative, pitch in when needed, and are always up for trying new things. We seek colleagues who embody our values — Twilio Magic. We also empower employees to build positive change in their communities by supporting volunteering and donation efforts.

Twilio is proud to be an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, protected veteran status, disability, genetic information, political views or activity, or other legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable law. Twilio participates in the E-Verify program where required by law.

How to apply

Applications are being accepted for this role. If you are interested, please apply through the Twilio careers site.