Product Lead, Salesforce Student Advising

University of Toronto; Toronto; On-site; CAD 103,000 - 133,000; Full time

Job summary

A leading university in Toronto is seeking a Product Lead for Salesforce Student Advising. This position involves leading the development of a Salesforce-based advising service and collaborating with cross-functional teams. Responsibilities include analyzing requirements, project management, and Salesforce administration. Ideal candidates should have extensive experience in enterprise systems and strong communication skills. This full-time role lasts up to 18 months with competitive pay and supportive workplace culture.

Benefits

Professional growth opportunities

Supportive workplace culture

Qualifications

• Minimum five years experience, preferably in post-secondary institutions.
• Extensive experience in enterprise systems, especially student information systems.
• Proven ability to communicate complex requirements to varied audiences.

Responsibilities

• Lead the analysis and documentation of business requirements.
• Plan the implementation of new business system processes.
• Perform system configuration and administration in Salesforce.

Skills

Salesforce administration

Project management

Business analysis

Client service skills

Organizational skills

Communication skills

Analytical skills

Education

Bachelor's Degree or equivalent experience

Tools

Salesforce

MS Excel

MS Visio

Job description

Overview

Date Posted: 01/29/2026
Req ID: 46762
Faculty/Division: Ofc of the Chief Information Officer
Department: Enterprise Apps & Solutions Integration
Campus: St. George (Downtown Toronto)

Description:

About us:

The University of Toronto is consistently ranked among the world’s leading research institutions, recognized for its commitment to innovation, academic excellence, and global impact. Within the Information Technology Services (ITS) Division, the Student Information Systems (SIS) Department plays a critical role in supporting the academic and administrative needs of students, faculty, and staff. The SIS team is known for its dynamic, collaborative, and forward-thinking culture. It fosters an environment that values creativity, continuous learning, and the delivery of impactful technology solutions. Team members benefit from a supportive and inclusive workplace that promotes professional growth and offers the opportunity to contribute to transformative projects that shape the future of student services at one of Canada’s most prestigious universities.

Your opportunity:

The Product Lead, Salesforce Student Advising is a key role within the Salesforce Services team, reporting to the Manager, Salesforce Services. This position offers an exciting opportunity to lead and support the ongoing development of the University of Toronto’s Salesforce-based Student Advising Service, as well as other strategic initiatives built on the Salesforce platform.

Working closely with a cross-functional team of developers, analysts, designers, and stakeholders, the successful candidate will take ownership of the advising product area, ensuring its alignment with institutional goals and user needs. This role combines hands-on Salesforce administration with project coordination and analysis leadership, driving forward enhancements, supporting system evolution, and contributing to impactful digital solutions.

This is an outstanding opportunity to contribute to mission-critical, high-visibility projects in a technically sophisticated environment - helping to shape the digital future of student support at the University of Toronto.

Your responsibilities will include:

• Lead the analysis and documentation of business requirements and user needs
• Planning the implementation of new business system processes
• Developing charter, scope, resources and schedule for project(s)
• Planning and implementing components of IT related projects
• Developing project schedules including milestones, critical path, timelines, deliverables and reporting
• Perform system configuration and administration tasks in Salesforce, particularly related to student advising
• Collaborate with the team members to plan and execute technical enhancements, testing, and deployments
• Contribute to the planning and implementation of Salesforce-related components within broader IT projects

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum five years preferably in post-secondary education institutions
• Extensive experience in the use and/or support of enterprise systems, particularly student information systems; implementation experience an asset.
• Experience with the use of business analysis practices and tools (e.g., MS Excel, including Pivot Tables, MS Visio)
• 3 - 5 years experience supporting users of business applications, including large divisional stakeholders
• Experience with developing and executing change management and support plans including user training and producing user documentation
• Experience with creating and evaluating RFPs for large scale products and services
• Clear and concise communication skills (spoken and written); ability to present complex concepts, requirements, and procedures to a mixed audience, including to senior academic leadership
• Demonstrated superior client service skills
• Strong organizational and time management skills
• Strong analytical skills; able to interpret business requirements and articulate them into models and concepts
• Project management and product management skills; ability to identify dependencies, risk, and priorities

Assets (Nonessential):

• Salesforce Administrator Certification
• 2 - 3 years experience with Salesforce Advisor Link and associated modules.
• Familiarity with MS SharePoint
• Familiarity with Service Now, Jira or other service ticketing and task management applications
• Familiarity with Agile development practices
• Understanding of the evolving nature of higher education

To be successful in this role you will be:

• Articulate
• Communicator
• Diplomatic
• Discerning
• Meticulous
• Organized
• Problem solver

Please note:

• This is a term role for up to 18 months
• This is a replacement position.

A copy of the detailed position description is available to USW employees upon request to the Operations and Real Estate Partnerships Office.

Closing Date: 02/19/2026, 11:59PM ET
Employee Group: USW
Personnel Subarea: USW
Appointment Type: Budget - Term
Schedule: Full-Time
Pay Scale Group & Hiring Zone: USW Pay Band 16 -- $103,367. with an annual step progression to a maximum of $132,188. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Information Technology (IT)

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

The Diversity Survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail].

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