Product Analyst, Data Platform and Analytics

CaseWare International; Toronto; Hybrid; CAD 70,000 - 90,000; Full time

Job summary

A leading fintech company in Toronto is looking for a Product Analyst to work closely with teams on analytics and metrics to enhance data-driven decision-making. The ideal candidate will have over 3 years of experience in product analytics and a passion for data-driven strategies. This hybrid role offers competitive compensation and excellent work-life balance.

Benefits

Flexible work options

Health insurance

Performance bonuses

Qualifications

• 3+ years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem solving.
• Proficiency in SQL and a scripting language (Python or R).
• Experience with BI and visualization tools such as Power BI.
• Exposure to product analytics and feedback platforms such as Pendo.
• Strong communication and data storytelling skills.

Responsibilities

• Analyze product and customer data to uncover trends in adoption and engagement.
• Define, track, and report on key metrics.
• Build dashboards and scalable reporting to unify data.
• Collaborate with Finance to connect product usage with revenue outcomes.
• Support the Commercial team with insights for go-to-market strategy.

Job description

Caseware is one of Canada's original Fintech companies, with 30+ years in the audit and accounting software industry and a global user base across 130 countries. We are at the forefront of transforming accounting technology and are seeking a Product Analyst, Data Platform and Analytics to advance our metric-driven culture within the Product Organization.

You will work closely with Product, Design, Finance, Commercial and Engineering Teams to define success metrics, build analytical frameworks, co-design experiments, and ensure data-driven decision-making is at the core of our product development process.

Location: This is a hybrid role requiring the successful candidate to work 3 days a week in our Toronto office located at 351 King St E, Toronto, ON.

What you will be doing

• Analyze product and customer data from multiple sources (analytics tools, feedback platforms, internal systems) to uncover trends in adoption, retention, and engagement.
• Define, track, and report on key metrics such as NPS, ARR per user, active users, and firm engagement.
• Build dashboards and scalable reporting that unify data across systems and make insights accessible to the organization.
• Work with incomplete, inconsistent, and less structured data, applying creative problem-solving to ensure accuracy, reliability, and trust.
• Partner with Product Managers to validate hypotheses, measure feature performance, and guide prioritization.
• Collaborate with Finance to connect product usage with revenue outcomes, including revenue projections, retentions and growth modeling.
• Support the Commercial team and Market Leaders with insights that inform go-to-market strategy, customer engagement, and regional performance.
• Act as a data advocate ensuring that insights drive decision-making across teams, even when data is fragmented or ambiguous.

What you will bring

• 3+ years of experience in product, business, or data analytics.
• Strong background in data mining, quantitative analysis, and problem solving.
• Proficiency in SQL and a scripting language (Python or R) for data wrangling and analysis and working with APIs.
• Experience with BI and visualization tools such as Power BI (Microsoft Fabric a plus).
• Exposure to product analytics and feedback platforms such as Pendo.
• Experience working with data platform or engineering teams to improve pipelines and data quality.
• Self-starter who thrives in ambiguous environments, with strong communication and data storytelling skills.
• A passion for data-driven decision-making and a commitment to continuous learning and improvement.

What’s in it for you

Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.

We are committed to a collaborative culture. Our team values ideas and knowledge sharing within a supportive, inclusive environment.

Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy balance.

Competitive compensation. Includes a competitive salary and comprehensive benefits such as health insurance and retirement plans.

Impactful work. Your contributions directly affect how clients manage financial processes and drive their success.

Recognition and rewards. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.

Global opportunities. Work on international projects and collaborate with a diverse, global team.

About Caseware

Caseware develops cutting-edge software for accounting firms, corporations, and governments. Our teams collaborate and innovate to build products that shape the future of audits, financial reporting, and financial data analytics.

With a strategic investment from Hg Capital in 2020, Caseware is in a growth phase focused on people and products that fuel our success, and we remain committed to building diverse, equitable, and inclusive teams.

We welcome candidates of all backgrounds. If you require accommodations or have questions during the application or interview process, please email our People Operations team at [e-mail].

Background Check: Candidates offered roles will complete a background check through Certn.co, including Identity Verification and Criminal Record Check. Executives and Senior Managers will undergo a Soft Credit Check. Candidates residing in the Netherlands and Germany are excluded from Certn.co checks.

Security and Fraud: All legitimate communication will come from @caseware.com addresses and positions are listed on reputable job boards and our website. We will never ask for payment or financial information. If you receive an unsolicited offer, proceed with caution.