Private Banking Associate: Elite Client Experience

RBC; Ottawa; On-site; CAD 50,000 - 70,000; Full time

Job summary

A large banking institution is seeking a Private Banking Associate in Ottawa, Canada. You will enhance the client experience by fulfilling servicing requests, champion digital education, and resolve client concerns. Fluency in Mandarin or Cantonese, strong communication skills, and proficiency in Microsoft Office are essential. The role offers a comprehensive rewards program including competitive compensation, development opportunities, and a collaborative working environment.

Benefits

Comprehensive Total Rewards Program

Competitive compensation

Opportunities for development and coaching

Dynamic and collaborative team environment

Qualifications

• Must speak Mandarin or Cantonese fluently.
• Strong written and verbal communication skills in multiple languages.
• Proficient in Microsoft Office Suite.

Responsibilities

• Deliver high-level service through the Black Card Experience.
• Tailor client experiences for inbound requests.
• Resolve client concerns at first point of contact.
• Champion digital education for client engagement.

Skills

Mandarin / Cantonese speaking

Strong written and verbal communication skills in English, Mandarin, Cantonese

Strong working knowledge of Microsoft Office Suite

Proven client service skills

Excellent organizational skills

Education

Post-secondary education in Commerce or Business Administration

Job description

A large banking institution is seeking a Private Banking Associate in Ottawa, Canada. You will enhance the client experience by fulfilling servicing requests, champion digital education, and resolve client concerns. Fluency in Mandarin or Cantonese, strong communication skills, and proficiency in Microsoft Office are essential. The role offers a comprehensive rewards program including competitive compensation, development opportunities, and a collaborative working environment.