Print & Services Supervisor

Staples Canada; Regina; On-site; CAD 50,000 - 70,000; Full time

Job summary

A leading office supply retailer in Canada is seeking a Print & Services Supervisor. The successful candidate will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Key responsibilities include customer engagement, sales execution, and training associates. A minimum of 3 years in customer service is required, along with leadership skills and knowledge of graphic design principles. This position offers a range of benefits, including performance bonuses and learning opportunities.

Benefits

Associate discount

Health and Dental benefits

RRSP/DPSP

Performance bonuses

Learning & Development programs

Qualifications

• 3+ years of prior customer service experience in retail required.
• 1-2 years of experience in a print/graphic communications environment.
• Technical acumen to operate computer and printing equipment.

Responsibilities

• Model and coach customer engagement within the store.
• Execute and communicate promotional items effectively.
• Lead cash and print areas to achieve goals.
• Manage operational standards in print.
• Conduct training for associates.

Skills

Customer service experience

Leadership

Sales execution

Organizational skills

Knowledge of graphic design principles

Job description

Overview

Some of what you will do
As a Print & Services Supervisor at Staples, you will lead a team to provide exceptional customer experiences, drive sales, and maintain operational excellence. Your passion for the business will shine through as you guide your team in assisting customers with solutions, products, and services, while also building lasting relationships for future business.

You will perform essential leadership duties to ensure smooth operations and uphold store standards. As a keyholder, you will act as a leader on duty, supporting programs and training throughout the store.

Responsibilities

• Customer Engagement: Model and coach our selling model within the store by engaging customers and motivating associates to do the same. Focus on high-performance, results, and a customer-first mindset. You supervise and perform all aspects of production and customer-faced interactions within the print and customer service areas of the store.
• Sales Execution: Execute, communicate, and ensure understanding of flyer and promotional items. Demonstrate a high degree of customer engagement and find ways to maximize sales while effectively assisting customers.
• Leadership: Lead areas in the store, including cash and print, to achieve goals and targets. Cultivate a selling culture with associates by learning, adopting, and teaching new trends, products, and services.
• Operational Excellence: Manage operational excellence and store brand standards in print.
• Training & Development: Dedicate time for self-development and enable others to do the same. Conduct training of associates within the store and inspire continuous learning and development.

Qualifications

• 3+ years of prior customer service experience in retail required, with prior supervisory and coaching experience preferred.
• 1-2 years of experience in a print/graphic communications environment with working knowledge of graphic design principles.
• Technical acumen to operate computer and printing equipment.
• Ability to operate in a fast-paced environment with strong prioritization, organization, and multi-tasking skills.

Benefits

• Associate discount
• Health and Dental benefits
• RRSP/DPSP
• Performance bonuses
• Learning & Development programs
• And more...