Principal Experience Researcher and Journey Manager (Canada | Remote)

Autodesk; Montreal; Remote; CAD 129,000 - 153,000; Full time

Job summary

A leading software development firm based in Montreal seeks a specialist to create and maintain customer journeys. The ideal candidate will have proven experience in customer research and strong analytical skills. This position offers the chance to collaborate cross-functionally and contribute to innovative solutions focused on customer experience. A supportive culture valuing employee contributions is emphasized.

Qualifications

• Proven experience in creating customer journeys validated by evidence from various sources.
• Strong guidance provided to design teams for effective implementation.
• Ability to collaborate with product teams to support execution and evaluation.

Responsibilities

• Create and maintain end-to-end customer journeys using insights and key metrics.
• Plan and execute discovery research throughout the design and development lifecycle.
• Communicate and present research findings to diverse audiences, including executives.

Skills

Customer journey creation

Data analysis

Collaboration with product teams

Presentation skills

Job description

Employer Industry: Software Development

Why consider this job opportunity:
- Salary up to $152,900
- Opportunity for career advancement and growth within a high-performing team
- Engaging work focused on customer experience and innovative solutions
- Collaboration with cross-functional partners including marketing, sales, and product management
- Chance to lead AI-assisted research initiatives and implement cutting-edge methodologies
- Supportive culture that values continuous improvement and employee contributions

What to Expect (Job Responsibilities):
- Create and maintain end-to-end customer journeys using insights and key metrics
- Plan and execute discovery research throughout the design and development lifecycle
- Integrate and synthesize complex data to analyze insights for business impact
- Map persona-based journeys and identify key moments that matter to users
- Communicate and present research findings to diverse audiences, including executives

What is Required (Qualifications):
- Proven experience in creating customer journeys validated by evidence from various sources
- Active maintenance and updating of journeys with insights and key metrics
- Experience facilitating decision-making processes for experience improvement opportunities
- Ability to collaborate with product teams to support execution and evaluation
- Strong guidance provided to design teams for effective implementation

How to Stand Out (Preferred Qualifications):
- Experience with generative research methods and journey management frameworks
- Familiarity with AI tools applied in research and design processes
- Strong presentation and communication skills tailored for executive audiences
- Background in user research or customer experience within a technology context

#SoftwareDevelopment #CustomerExperience #AIResearch #CareerGrowth #Innovation

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.
We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."