Pre-Board Screening Officer

Paladin Airport Security Services; Cranbrook; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading security services provider is seeking a Pre-Board Screening Officer at Cranbrook Canadian Rockies International Airport. The role requires strong customer service skills and the ability to work flexible shifts, with responsibilities including passenger screening and regulation compliance. Candidates must hold a high school diploma and be local to Cranbrook. Paid training is provided, with an hourly rate of $22.33 increasing to $25.34 after certification.

Benefits

Paid training

Comprehensive benefits

Uniform provided

Qualifications

• Minimum one year of customer service experience in a high-volume environment.
• Fluency in French is an asset.
• Must comply with CATSA medical requirements.

Responsibilities

• Efficiently screen passengers and baggage through security checkpoints.
• Confirm valid boarding passes and protect restricted areas.
• Communicate effectively and uphold regulations.

Skills

Excellent customer service skills

Strong English communication skills

Conflict management

Education

High school diploma or equivalent (GED)

Job description

Overview

Pre-Board Screening Officer

What do Pre-Board Screening Officers do?

You will be using your exceptional customer service skills to uphold the safety of passengers and create a positive travel experience by :

• Efficiently screening passengers and baggage through airport security checkpoints
• Confirming valid boarding passes
• Scanning and testing baggage for prohibited items using X-ray machines, metal detectors and other technology, along with physical search techniques
• Protecting restricted areas
• Communicating clearly and effectively
• Upholding all regulations with vigilance
• Managing conflict

You'll receive paid training at $22.33 / hour, increasing to $25.34 / hour after successful completion of training and full certification. You’ll also receive comprehensive benefits and a great uniform!

What You Bring

• Excellent customer service skills, preferably in a high-volume environment for a minimum of one (1) year
• Open availability to work any shift as required by the airport operations, including early mornings, late evenings, weekends, and statutory holidays
• Strong English communication skills, both written and verbal; fluency in French is an asset
• Ability to comply with the CATSA medical requirements
• High school diploma or equivalent (GED)
• Candidates must be local to Cranbrook, or the surrounding area
• Must be Canadian Citizen or Permanent Resident

If you are successful in the application process, you will be required to apply for a Transport Security Clearance (TSC), which requires an extensive background check. Once obtained, you will be eligible to begin the Screening Officer Foundations (SOF) course, which must be successfully passed prior to beginning work as a Pre-Board Screening Officer.

The position is fully based at the Cranbrook Canadian Rockies International Airport (YXC).