Practice Manager

Satori Digital; Eastern Ontario; On-site; CAD 110,000 - 138,000; Full time

Job summary

A leading healthcare provider is seeking a dedicated Practice Manager to oversee the outpatient pulmonary and sleep practice in Prescott, Arizona. This pivotal role focuses on ensuring seamless operations and exceptional patient experiences, especially in virtual care programs. The Practice Manager will manage staff, develop training programs, maintain positive workplace culture, and engage in marketing activities. Ideal candidates will possess strong leadership skills and a commitment to patient-centered care.

Responsibilities

• Foster a supportive environment for providers through regular communication.
• Manage recruitment, discipline, and a positive workplace culture.
• Develop training programs to enhance staff performance.
• Respond to billing team requests for accurate financial operations.
• Fill in as front and/or clinical staff as needed.
• Maintain 0-inbox status to prevent delays and hindrances.
• Ensure full schedules for providers to meet patient care needs.
• Oversee ordering processes to maintain supply levels.
• Engage in marketing activities to promote the practice.

Skills

Staff management

Communication

Patient care prioritization

Training development

Scheduling management

Job description

We are seeking a dedicated Practice Manager to lead our outpatient pulmonary and sleep practice in Prescott, Arizona. Our practice, with two providers and four full-time employees, is committed to patient-centered care. This role is pivotal in ensuring seamless operations, exceptional patient experiences, and the success of our virtual care programs, including pulmonary rehabilitation.

Responsibilities

• Provider Satisfaction: Foster a supportive environment for two providers through regular communication and addressing their needs.
• HR Oversight: Manage overtime, recruitment, discipline, and ensure a positive workplace culture.
• Training and SOPs: Develop and implement training programs and standard operating procedures to enhance staff performance.
• Billing Support: Respond to billing team requests to maintain accurate financial operations.
• Staff Versatility: Ensure the ability to fill in as front and/or clinical staff as needed.
• Patient Satisfaction: Prioritize patient care by maintaining 0-inbox status to prevent delays, backstop all phone calls, and ensure no hindrances to virtual care participation.
• Scheduling: Accountable for schedule fullness to guarantee access to pulmonary care, a critical need in the Prescott area.
• Ordering: Oversee ordering processes to never run out of supplies.
• Marketing/Liaison Work: Engage in marketing and liaison activities to promote the practice.

Key Performance Metrics

• Recruiting, training, and retaining staff.
• Maintaining effective staffing ratios with low turnover, proper training, and high staff satisfaction.
• Ensuring full schedules for providers, meeting PFT and HSS targets.
• Zero inbox daily, managing phones, faxes, clinical inbox, and Jellybeans.
• No backlogs or hindrances in patient participation in virtual care programs.