Practice Assistant - Legal Operations

Aviva; Toronto; Hybrid; CAD 60,000 - 68,000; Full time

Job summary

A leading insurance company based in Toronto is seeking a highly organized Practice Assistant – Legal Operations. This role thrives in a fast-paced legal environment, focusing on operational excellence and client service. Responsibilities include supporting management, enhancing internal processes, and coordinating projects. Applicants should possess strong organizational and communication skills. The position offers a salary range of $60,000 to $68,000, with a hybrid work model and various employee benefits.

Benefits

Competitive salary

Annual bonus eligibility

Health benefits

Hybrid flexible work model

Outstanding career development opportunities

Qualifications

• Previous experience in a legal or professional services environment is preferred.
• Strong organizational and multitasking skills with keen attention to detail.
• Excellent communication and interpersonal skills.

Responsibilities

• Support the Operations and leadership team in maintaining effective business operations.
• Champion a culture of exceptional client service.
• Collaborate with the Operations Leader to streamline internal processes.
• Coordinate internal operations projects with timely execution.
• Provide support to senior management with calendar and travel arrangements.

Skills

Organizational skills

Multitasking

Communication skills

Interpersonal skills

Proficiency in Microsoft Office Suite

Tools

Legal practice management systems

Job description

Experience Aviva

Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.

At Aviva Canada, we put people first, our employees, our customers, and our communities. We’re proud of a culture built on care, inclusion, and collaboration, where your voice matters and your growth is supported. We’re not just about insurance; we’re about making a real difference by protecting what matters most.

The opportunity

We are seeking a highly organized and proactive Practice Assistant – Legal Operationsto join our dynamic team. This role is ideal for someone who thrives in a fast-paced legal environment and is passionate about operational excellence, client service, and continuous improvement. You will play a key role in supporting our leadership team and ensuring the smooth functioning of our business operations.

Aviva recognizes the importance of being flexible and the benefits of being together, this role will be hybrid – the best of both worlds.

Come, join our team!

What you’ll do

• Support the Operations and leadership team in maintaining an effective and efficient business operations framework.
• Champion a culture of exceptional client service and contribute to initiatives that enhance customer experience.
• Collaborate with the Operations Leader to analyze and streamline internal processes for greater efficiency.
• Coordinate and support internal operations projects, ensuring timely execution and follow-up.
• Provide excellent support to senior management, including calendar management, travel arrangements, and expense reporting.
• Serve as the primary contact for legal counsel and student recruitment processes, including job postings, interview scheduling, and coordination.
• Respond to internal and external inquiries related to operational functions with professionalism and accuracy.
• Manage firm-wide operational payments, including quarterly levy fees, LawPro insurance, Law Society fees, and professional memberships while assisting in analyzing spend and identifying cost‑saving opportunities.
• Prepare ad‑hoc reports and presentations for leadership and strategic meetings.
• Plan and coordinate firm events, meetings, strategy sessions, and presentations.
• Support the Quality team with audit projects.
• Identify departmental needs and concerns, advising the Operations Manager and proposing appropriate solutions.
• Support the referral intake process, including conflict search and assignment coordination.

What you’ll bring

• Previous experience in a legal or professional services environment is preferred.
• Strong organizational and multitasking skills with a keen attention to detail.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with legal practice management systems.
• Ability to handle confidential information with discretion.
• A proactive, solution‑oriented mindset and a collaborative team player.

What you’ll get

• The salary band for this position ranges from $60,000 to $68,000. Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.
• Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.
• Hybrid flexible work model.
• Outstanding career development opportunities.
• We’ll support your professional development education.
• Competitive vacation package with the option to purchase 5 extra days off per year.
• Employee‑driven programs focused on gender, LGBTQ+, origins, diversity, and inclusion.
• Corporate wellness programs to support our employees’ physical and mental health.

This job advertisement is for an existing vacancy which has been posted both internally & externally.

Aviva Canada may use AI (Artificial Intelligence) tools to assist us throughout the recruitment process to screen, assess or select applicants for a position.

Aviva Canada welcomes applications from all qualified individuals and has a process in place to provide accommodations for persons with disabilities at all stages of the hiring process and during employment. If you require accommodation during the interview or hiring process, please contact your Aviva Talent Acquisition Partner so that an appropriate accommodation can be arranged.

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