Portal Support Administrator

Insurance Council of BC; Vancouver; Hybrid; CAD 60,000 - 80,000; Part time

Job summary

A regulatory organization in Metro Vancouver, seeks a Portal Support Administrator for a hybrid three-month contract. Responsibilities include managing incoming inquiries via phone and email, assisting licensees with the annual license renewal, and providing reception coverage as needed. Ideal candidates will have 2-3 years of office experience, especially in data entry and customer service, with excellent communication and organizational skills. This role offers an hourly rate of $27.50.

Qualifications

• 2-3 years of experience in an office environment with a focus on data entry and customer service.
• Exceptional accuracy with respect to data entry.
• Excellent organizational skills and attention to detail.

Responsibilities

• Answer phone calls and emails, assisting with inquiries within areas of responsibility.
• Respond to voicemail messages and escalate inquiries as appropriate.
• Provides reception and mail coverage, as required.

Skills

Data entry

Customer service

Communication skills

Organizational skills

Attention to detail

Job description

Overview

About the Insurance Council

The Insurance Council of British Columbia is the regulatory organization that licenses and regulates the activities of over 50,000 life and general insurance agents, general insurance salespersons, insurance adjusters, and restricted insurance agents in British Columbia.

Why Work for the Insurance Council?

Work with a great team of people in a rewarding career that makes a difference. We are in a downtown location with plenty of amenities nearby. The Insurance Council has a friendly and collaborative environment with a team who is committed to protecting the public.

The Opportunity

This is a three-month contract position with the starting date to be mid-March.

The Portal Support Administrator handles incoming calls and emails for portal support, assists licensees with the annual licence renewal process, and escalates inquiries to the licensing and practice teams as appropriate. This is a hybrid role with a mix of in-office and remote work.

Responsibilities

• Answer phone calls and emails, assisting with inquiries within areas of responsibility and escalate requests to the licensing and practice teams as appropriate
• Respond to voicemail messages and escalate inquiries as appropriate
• Understanding of Council operations and detailed knowledge of annual licence renewal process in order to properly address inquiries
• Provides reception and mail coverage, as required
• Completes other tasks, as assigned by the manager

Qualifications

• 2-3 years of experience in an office environment with a focus on data entry and customer service
• Exceptional accuracy with respect to data entry
• Excellent oral and written communication skills
• Good word processing skills, with a typing speed of 45 wpm
• Excellent organizational skills and attention to detail
• Punctual, dependable, and able to function well under pressure

Compensation

Hourly Rate: $27.50/ hour