Platform Research Specialist: Survey Quality Client Support

Numerator; Toronto; On-site; CAD 50,000 - 55,000; Full time

Job summary

A market research firm in Toronto seeks a Platform Research Specialist to enhance client survey experiences using proprietary technology. Responsibilities include quality-control of questionnaires, ensuring error-free data collection, and providing exceptional support to clients. Ideal candidates will possess a Bachelor's degree and experience with survey software. This is a great opportunity for those looking to grow in a fast-paced environment, focusing on survey research principles and standards.

Qualifications

• Previous experience with survey software (Qualtrics, Decipher, Alchemer, SPSS, etc.) is preferred.
• Previous experience providing familiarity with consumer questionnaire design is a plus.
• Thrives in a fast-paced, growth-oriented environment.

Responsibilities

• Conduct quality-control reviews of client-submitted questionnaires.
• Apply survey best practices to ensure a positive respondent experience.
• Provide knowledgeable client support and guidance on Numerator's platforms.

Skills

Excellent written and verbal communication skills

Client-service mentality

Strong attention to detail

Organizational capability

Ability to work independently

Highly collaborative focus

Education

Bachelor’s Degree or equivalent

Tools

Qualtrics

Decipher

Alchemer

SPSS

Job description

A market research firm in Toronto seeks a Platform Research Specialist to enhance client survey experiences using proprietary technology. Responsibilities include quality-control of questionnaires, ensuring error-free data collection, and providing exceptional support to clients. Ideal candidates will possess a Bachelor's degree and experience with survey software. This is a great opportunity for those looking to grow in a fast-paced environment, focusing on survey research principles and standards.