Platform Operations Analyst / Engineer

Just Eat Takeaway.com; Remote; CAD 83,000 - 104,000; Full time

Job summary

A leading online food delivery platform in Canada is looking for a proactive individual to join their Service Operations Centre. This role involves monitoring platform changes and supporting engineering teams while ensuring high operational standards. The ideal candidate will possess strong software engineering abilities, particularly in Python and AWS, with a focus on automation and incident management. Attractive compensation ranging from $83,000.00 to $104,000. inclusive of skills and experience.

Qualifications

• Experience in an agile environment to deliver software.
• Proven track record of writing clean, reusable and maintainable code.
• Experience managing incidents and monitoring global platform systems.

Responsibilities

• Monitor and support global platform changes.
• Coach and mentor junior staff in specific skills.
• Contribute to the definition of product features during workshops.

Skills

Python scripting

AWS cloud infrastructure

CI/CD principles

GIT version control

EKS

Docker

Kubernetes

Prometheus

Grafana

Datadog

Cloudflare

Job description

Ready for a challenge?
Then Just Eat Takeaway.com might be the place for you. We’re a leading global online food delivery platform, and our vision is to empower everyday convenience.
Whether it’s a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role

Our Service Operations Centre department exists to monitor and support global platform change while driving commercial availability. SOC is a technical environment at an enterprise scale. Our customers are engineers, engineering leadership, business and product stakeholders - all distributed globally. Our microservices platform requires strong ownership from the engineering teams, including accountability for choice, design and support of their data stores.

That’s where we come in - even though the engineering teams own their features, we work with and support them using monitoring, alerting and disaster recovery tools to keep our platform operational when things don’t go to plan. We work with and notify teams when we notice inconsistencies or issues on the platform, allowing them to move at pace.

We are the Mission Control for JET. We want to ensure we have the best tooling capabilities for disaster recovery and monitoring at speed. This an exciting opportunity to join our team, building, owning and enhancing our internal toolsets.

You should have strong software engineering skills and the ability to solve complex problems with automation, tooling, and technology. You should have substantial experience in building solutions with AWS technologies.

Location: Canada - Remote
Reporting to: Technology Manager

These are some of the key ingredients to the role:

• Experience of working in agile environment to deliver software
• Proven track record of writing clean, reusable and maintainable code and implementing solutions.
• Experience with leading on tasks, projects or with people which has been proven in development activities or in practice
• Coaching and mentoring - provides coaching and mentoring, transitioning knowledge to more junior staff in relation to specific skills and for general career progression
• Deploying and supporting changes all the way through to and including production with ownership
• Contributing to the definition of product features, getting involved in workshops with other engineering teams and Product Managers where applicable
• Experience automating complex mission critical workflows
• Experience in a busy ‘front line’ Operations environment managing incidents and monitoring Global Platform systems.

What will you bring to the table?

• Automation & Cloud Proficiency: Strong experience in Python scripting for automation, coupled with a solid working knowledge of AWS cloud infrastructure.
• CI/CD & Version Control: A deep understanding of CI/CD principles (pipeline and deployment processes) and proficiency with GIT for version control.
• Containerization Modern Stack: Familiarity with EKS, Docker, and Kubernetes, plus exposure to .NET and Java environments.
• Observability & Monitoring: Proven ability to manage dashboards and respond to alerts using tools like Prometheus, Grafana, Datadog, or Cloudflare.
• Incident Management & Triage: Skilled in basic troubleshooting, reproducing issues, and triaging incidents by assessing impact and escalating to the correct technical stakeholders.
• Process Innovation: Ability to work independently to solve complex problems, create/maintain technical runbooks, and actively improve team standards.
• Technical Communication: Strong communication skills to bridge the gap between business users, call centers, and technical teams during incident resolutions.

At JET, this is on the menu:

Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.

Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.

Inclusion, Diversity & Belonging

No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat Takeaway.com. We’re committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colourful selves to work every day.

What else is cooking?

Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now!

Compensation range

$83,000.00-104,000. Final compensation may vary based on skills, experience, and internal equity.