Platform Engineer, ServiceNow

BCI Corporation; Victoria; Hybrid; CAD 103,000 - 124,000; Full time

Job summary

A leading investment management firm in Victoria, BC is seeking a Platform Engineer to develop and implement ServiceNow solutions. This role involves collaborating in a hybrid Agile environment to enhance platform capabilities and support configuration issues. Candidates should have a Bachelor's degree and at least 5 years of relevant experience. Attractive salary and benefits are offered, including performance-based incentives.

Benefits

Competitive total rewards package

Comprehensive health & dental benefits

Defined benefit pension plan

Qualifications

• Minimum of 5 years of experience as a Platform Administrator or Engineer.
• Hands-on experience with service management platforms.
• Exceptional customer service and problem-solving skills.

Responsibilities

• Leads technical delivery of the ServiceNow platform.
• Creates platform maturity roadmaps aligned with business objectives.
• Handles platform-related issues and troubleshooting.

Skills

ServiceNow ITSM modules

Configuration management databases (CMDB)

Agile methodologies

Problem-solving

Communication

Education

Bachelor's degree in Technology, Engineering, or Computer Science

Tools

Active Directory

System Center Configuration Manager (SCCM)

SQL Server

Microsoft Azure

Job description

Platform Engineer, ServiceNow page is loaded

Platform Engineer, ServiceNow

Apply locations Victoria, BC Vancouver, BC time type Full time posted on Posted 5 Days Ago job requisition id JR101229

About Us:

With $295.0 billion of gross assets under management, as of March 31, 2025, British Columbia Investment Management Corporation (BCI) is the provider of investment management services for British Columbia’s public sector and one of the largest asset managers in Canada. BCI seeks investment opportunities around the world and across a range of asset classes that convert savings into productive capital. Our investment returns play a significant role in helping our institutional clients build a financially secure future for their beneficiaries.

Headquartered in Victoria, British Columbia, and with teams spanning Vancouver, New York, London, and Mumbai.

BCI integrates environmental, social, and governance (ESG) factors into all investment decisions to meet clients' risk and return requirements. Our people shape employee-focused initiatives, creating a strong culture. To learn more about our culture and values, visit our BCI Values in Action page.

Closing Date: Open Until Filled

Are you a Platform Engineer with expertise in developing and implementing ServiceNow solutions? BCI is seeking an individual like you to join our team for a 1 2 -month fixed term position. This is your chance to drive efficiency and innovation while enjoying extended benefits and a performance-based incentive plan. As a key member of our organization, you will have the opportunity to work in either our Victoria or Vancouver office, collaborating with top professionals while contributing to the growth and success of one of Canada's largest institutional investors.

THE OPPORTUNITY

As a Platform Engineer, you will work closely with business and technical stakeholders to facilitate the successful deployment, growth, and enhancement of ServiceNow. Leveraging your expertise , you will drive the creation and implementation of platform maturity roadmaps in a hybrid Agile environment, ensuring the efficient delivery of top-quality products and services.

With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform-related issues and may join an on-call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities.

WHAT YOU BRING

• Bachelor's degree in Technology , Engineering, Computer Science, or a related field

• A minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, with a strong focus on implementing, developing, and managing platform configurations and operations

• Hands-on experience with service management platforms, including in-depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required

• Proficiency in configuring both on-premise and cloud-based environments

• Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices

• Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions

• Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, PowerShell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, Internet Information Server, Windows Server, Microsoft Azure, Active Directory, etc.)

• Exceptional customer service, listening, communication, and problem-solving skills

• Prior experience in the investment management industry is considered an asset

KEY RESPONSIBILITIES

• Leads technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence

• Drives technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject matter expert (SME)

• Creates platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization

• Designs, configures, and maintains platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices

• Manages project delivery and develops technical documentation, ensuring compliance with internal technology governance standards

• Establishes and enforces platform standards and guidelines based on industry best practices, communicates expectations to technical teams, and ensures adherence to established protocols

• Participates in procurement processes, including developing and evaluating Requests for Proposals, and oversees the performance of external resources

• Proactively detects risks and issues, offers solutions to overcome barriers, and delivers advanced levels of platform administration, troubleshooting, and remediation support

• Fosters and maintains positive working relationships with both internal and external stakeholders

• Encourages knowledge sharing through internal technical communities and resources, promoting a collaborative, team-based culture

• Applies Agile methodologies and drives continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrospectives

WHERE YOU WILL WORK

Work from either of our downtown Victoria or Vancouver offices: relocation support is available if needed.

S ALARY RANGE

The annualized base salary range for this role is CAD $1 03 ,000 to $1 24 ,000 .

BCI offers a competitive total rewards package, including a performance-based incentive plan, comprehensive health & dental benefits, a defined benefit pension plan, and paid time off. We pay our people competitively in the markets in which we operate and with consideration for internal equity and job structure. The base salary will consider factors such as the individual's skill set, experience, and internal equity. We aim for actual pay to be around the market median for expected performance and the upper quartile for excellent performance. Actual salaries may vary based on experience and expertise.

Next Steps:

To apply online, please submit your resume promptly. Applications will be actively reviewed, and those selected for an interview will be contacted. We welcome all qualified candidates who are legally authorized to work in the country where this job is located. If you do not have authorization, or if your work permit has restrictions or is due to expire within 12 months, please inform our recruitment team if shortlisted.

At BCI, we value diversity and foster an inclusive culture where all employees can thrive. We are performance and client-focused, valuing integrity, and we want to know you if you share these values. We recognize that some skills can be learned on the job and encourage everyone to apply. If you require accommodations for the recruitment process, such as alternate formats of materials or accessible meeting rooms, please contact us at [e-mail] .

To learn more about working with BCI, including our comprehensive benefits packages, our commitment to equity, diversity and inclusion and the recruitment process visit our BCI Careers Page .

BCI does not accept unsolicited resumes or candidate submissions from third-party recruitment agencies, executive search firms, or staffing suppliers unless they have an existing contractual agreement with our organization. Our approved vendor relationships are established for particular recruitment requirements and do not extend to general job postings on our website or other platforms. Any candidate information or resumes submitted by suppliers not approved by BCI will be deemed unsolicited and will not be reviewed or considered. BCI will not be liable for any fees, commissions, or charges related to unsolicited candidate submissions or recruitment services .