Platform Engineer, ServiceNow

British Columbia Investment Management Corporation; Toronto; Hybrid; CAD 103,000 - 124,000; Full time

Job summary

A prominent investment management firm in Canada is seeking a Platform Administrator to enhance its ServiceNow platform. This role requires expertise in service management, strong technical skills, and a collaborative spirit to work within an Agile team. The successful candidate will have over 5 years of experience in platform-related tasks, a degree in a relevant field, and familiarity with key programming languages. Competitive salary range offered is CAD 103,000 to 124,000., with relocation support available.

Benefits

Extended benefits

Performance-based incentive plan

Relocation support

Qualifications

• 5+ years of experience in platform administration, engineering, development, or software engineering.
• Hands-on experience with service management platforms and ITIL certification.
• Proficiency in Agile methodologies and DevOps practices.

Responsibilities

• Lead technical delivery and enhancement of the ServiceNow platform.
• Design, configure, and maintain platform capabilities based on best practices.
• Manage project delivery and develop technical documentation.

Skills

ServiceNow ITSM modules

Active Directory

System Center Configuration Manager (SCCM)

Cloud-based environments

Agile methodologies

Programming languages (C#, Python, etc.)

SQL Server

Education

Bachelor's degree in Technology, Engineering, or Computer Science

Tools

ServiceNow

Microsoft Azure

Windows Server

Job description

BCI integrates environmental, social, and governance (ESG) factors into all investment decisions to meet clients' risk and return requirements. Our people shape employee‑focused initiatives, creating a strong culture.

THE OPPORTUNITY

With a strong foundation in platform configuration and administration, you will offer support and troubleshooting for platform‑related issues and may join an on‑call rotation to address critical business needs. This position can be based in either Vancouver or Victoria, with occasional travel required between the two cities. The role is a fixed‑term assignment (2 months) that offers extended benefits and a performance‑based incentive plan.

WHAT YOU BRING

• Bachelor's degree in Technology, Engineering, Computer Science, or a related field
• Minimum of 5 years of experience as a Platform Administrator, Platform Engineer, Developer, or Software Engineer, focused on implementing, developing, and managing platform configurations and operations
• Hands‑on experience with service management platforms, including in‑depth knowledge of ServiceNow ITSM modules, Active Directory, System Center Configuration Manager (SCCM), and configuration management databases (CMDB); professional certification or training in ITIL, ServiceNow, or a similar field is required
• Proficiency in configuring both on‑premise and cloud‑based environments
• Familiarity with Agile methodologies (Lean, Kanban, or Scrum) and DevOps practices
• Proven track record of working within a technical team to analyze complex problems, identify issues, and collaboratively deliver effective and efficient solutions
• Solid understanding of one or more common programming languages (e.g., CSOM, JavaScript, jQuery, C#, PowerShell, XML/XSLT, Python, R, etc.) and related technologies (e.g., SQL Server, IIS, Windows Server, Microsoft Azure, Active Directory, etc.)
• Exceptional customer service, listening, communication, and problem‑solving skills
• Prior experience in the investment management industry is considered an asset

KEY RESPONSIBILITIES

• Lead technical delivery and ongoing enhancement of the ServiceNow platform within an Agile delivery team, following a regular sprint cadence
• Drive technical requirements for assigned platform capabilities and supporting technologies, serving as the technical subject‑matter expert (SME)
• Create platform maturity roadmaps, aligning with business objectives and technical needs, while identifying opportunities for standardization, automation, and optimization
• Design, configure, and maintain platform capabilities, services, and environments in accordance with platform maturity roadmaps and best practices
• Manage project delivery and develop technical documentation, ensuring compliance with internal technology governance standards
• Establish and enforce platform standards and guidelines based on industry best practices, communicate expectations to technical teams, and ensure adherence to established protocols
• Participate in procurement processes, including developing and evaluating requests for proposals, and oversee the performance of external resources
• Proactively detect risks and issues, offer solutions to overcome barriers, and deliver advanced levels of platform administration, troubleshooting, and remediation support
• Foster and maintain positive working relationships with both internal and external stakeholders
• Encourage knowledge sharing through internal technical communities and resources, promoting a collaborative, team‑based culture
• Apply Agile methodologies and drive continuous improvement in delivery performance through reporting, backlog development, sprint planning, and retrospectives

WHERE YOU WILL WORK

Work from either of our downtown Victoria or Vancouver offices. Relocation support is available if needed.

SALARY RANGE

The annualized base salary range for this role is CAD $103,000 to $124,000.

At BCI, we value diversity and foster an inclusive culture where all employees can thrive.

Job ID: J-18808-Ljbffr