Pharmacy Assistant

Shoppers Drug Mart; Okotoks; On-site; CAD 30,000 - 60,000; Full time

Job summary

A local pharmacy in Canada is looking for a dedicated individual to assist with dispensing prescriptions and providing pharmacy services. This role requires excellent customer service skills, attention to detail, and the ability to adhere to pharmacy standards. Responsibilities include gathering prescription information, managing billing, and assisting with administrative tasks. Candidates must be committed to maintaining confidentiality and providing pleasant service to customers. Join this opportunity to contribute to your community’s health and wellness.

Qualifications

• Ability to deliver superior customer service.
• Skill in handling prescriptions and adhering to operational procedures.
• Effective communication skills, particularly in customer interactions.

Responsibilities

• Assist with dispensing prescriptions and pharmacy services.
• Maintain confidentiality and privacy requirements.
• Perform data entry for new prescriptions and manage refill requests.

Job description

Join a locally owned and operated store to help deliver health, beauty and convenience services in your community, and keep the customer at the centre of everything you do.

Why this role is important?

SUMMARY

To assist with the technical functions of dispensing prescriptions, assist as appropriate in the delivery of pharmacy services and participate in the maintenance and operations of the Pharmacy as described by the Pharmacy Standards of Practice, and to provide superior, timely, and pleasant service to customers.

DUTIES & RESPONSIBILITIES

• Customer Service
• Greet customer promptly and gather prescription information according to Standards
• Perform duties in priority according to Role assigned on Role Assignment Schedule
• Refer to the pharmacist all clinical inquiries
• Set realistic customer expectations as to wait times
• Locate and cash out prescriptions and any ancillary items
• Ensure customers requiring counseling are referred to the Pharmacist
• Maintain and control the cash register in the dispensary
• Adhere to all confidentiality and privacy requirements

Administration

• Receive new and repeat prescription orders in accordance with Standard Operating Procedures
• Prepare and submit orders with the exception, of controlled drugs and narcotics
• Adjudicate third party billing, online and manage manual Third-Party Accounts
• Answer telephone and refer to a pharmacist when necessary
• Manage incoming faxes according to Pharmacy Standards of Practice
• Assist pharmacist in coordinating call backs
• Accurately file completed documentation as per Pharmacy Standards of Practice

Prescription Workflow

• Assist in prescription preparation to company's standards and professional services
• Data entry for new prescriptions, and managing refill request processing